Stock TransportationLtd. (a subsidiary of National Express LLC) operates more than 2,800 school buses andserves 35+ school districts throughoutOntario, Nova Scotia and Alberta.
Our corporate office, located in Markham ON,houses the administrative and support functions for the company. StockTransportation has a strong record of success and decades of experience inpupil transportation.
With the support of National Express Group, a globalleader in transportation, we are continually focused on delivering our servicepromise : Getting students to school safely, on time and ready to learn®.
ADIVISION OF NATIONAL EXPRESS LLC
National Express LLC (NELLC) is the North American subsidiary ofNational Express Group, PLC, one of the premier transportation firms in theUnited Kingdom.
We operate across 34 states and three provinces. Allorganizations share a strong commitment to provide the highest level oftransportation safety, quality transportation, outstanding customer service andpositive employee relations.
National Express School (NEXS) operates more than22,500 school buses, serves more than 550 school districts in 31 states andthree provinces, and transports more than 1.
3 million students on a dailybasis. National Express Transit (NEXT) operations transport more than 22million passengers annually with more than 2,800 vehicles.
National ExpressShuttle (WeDriveU) serves more than nine million corporate and universitypassengers annually. NELLC’s corporate headquarters, located in Lisle,Illinois, houses the administrative and corporate support functions for theorganization.
Our 290+ local customer service centers (CSCs) are supported byregional operations teams located throughout North America.
Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Maintain accurate, orderly, and up to date filing systems for all administrative records
Assists with daily activities of drivers and bus assistants to ensure duties are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Facilitate fuel tracking and pre-trip records
Assist drivers with routing directions and directs them to perform special services when required.
Encourage compliance with company policies and procedures and recommends appropriate disciplinary action, up to and including suspensions and / or discharge, for part-time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, liase with other departments to ensure mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures and generate reports as needed.
Answering phones and handle customer and driver concerns and requests for information in an expeditious and professional manner.
Effectively facilitate and manage the flow of information within the CSC and escalates unresolved issues to management as appropriate .
Completing Accounts Receivable and Accounts Payable and other administrative tasks.
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and / or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus
Stock Transportation is an Equal Opportunity Employer