The Role :
Medcan is recruiting for a Scheduling Administrator for its physician and specialists team. The ideal candidate is an experienced Medical Administrative professional who possess excellent communication and client service skills and has an appreciation for detail.
The role is primarily responsible for the scheduling of physicians for our different clinic areas, handling shift changes and cancellations, and communicating with internal teams
The Accountabilities :
Create and communicate monthly and seasonal schedule to all physicians.
Continuous communication with physicians for switches, changes, and revisions to their schedule.
Collaborate with the internal bookings team on doctor availability, cancelations, and complex care issues.
Provide back-up to the in-clinic coordinator for tracking clients on site for completion.
Assist with service recovery, handling overbooking allocation in our systems (TIPS / ACCURO / PM3)
Communicate daily physician availability to clinic flow coordinators.
Collaborate with clinic managers on capacity, physician booking issues, and other issues demanding escalation.
Managing AHA completions, both in-home and in-clinic.
Building the specialty service schedules and maintain these daily by working with the providers to collect their schedules and time-off requests
The Requirements :
Minimum 2 years Medical Office experience
Medical Office Administration diploma is a plus
Strong time management and organization skills
Excellent written, verbal and electronic communication skills
Exceptional client service skills
Sound knowledge of medical terminology is an asset
Experience with Accuro EMR is a plus
This is a full-time position primarily scheduled between Monday to Friday. The position offers an attractive total compensation package including a base salary, performance incentives, a comprehensive benefits plan and a genuine opportunity to grow at one of Canada's Best Managed Companies.
The position also offers outstanding health and wellness benefits through Medcan's Live Well program.