Req Id : 315951
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love.
If you’re excited about transforming the way people connect, our Network team is the right place for you.
The position of the Wireline Application Support Specialist provides end-to-end support for a subset of 80+ applications.
The application support specialist will be required to work closely with our software Vendors, our SysAdmin Teams as well as the incident and change management teams.
The candidate will primarily be supporting our applications, which provide Service Assurance and Provisioning tool functionalities of the data transport, network surveillance and the DSL & IPTV services.
Job Duties :
Work closely with our vendors and sysadmin team to resolve application & server issues
Work with Application Owners (AOs) on application / server issues
Work on all Service Manager tickets that are assigned to your group
Write special scripts for data collection when required (short & quick) and provide support for these scripts
Perform application monitoring
Complete application run book updates (small changes)
Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues
Push resolution of NML issues
Open trouble tickets with Vendor (for bug management)
Advise NTI Specialist to track bugs when patches and work-around solutions are required
Help Desk (for Service Manager requests, Interaction or Incident type requests)
Change Management (for maintenance and upgrade activities)
Complete application patches and upgrades
Perform upgrades (first upgrade to be performed with NTI Specialist)
Install and test patches
Install data collection scripts
Participate on projects where new Applications will be required
Interface between IT, TD, OPS and other DNSS groups
Participate as Application SME and assist with requirements building
Determine Operational Acceptance criteria for Applications and build / implement test plans
Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned
Provide peers with L3 support on occasion on and off shift
Available to provide off-hours support via pager rotation
Essential Competencies :
A candidate with experience delivering and operating large, distributed, and resilient software systems in cloud / virtual environments (Docker, Kubernetes, Rancher, Consul, Helm)
Extensive experience with Linux administration and tuning
Good Experience with DevOps and CI / CD (e.g. Git, Jenkins, GoCD, Ansible, Sonar, Consul, Docker, K8S)
Solid Java development & architecture background (Microservice architecture, Springboot)
Someone with a high technical depth, architecture experience and technical leadership who can bring new solutions to the table and challenge established solutions
Someone enthusiastic who can quickly learn and adapt to new technologies, with a strong aptitude for innovation
Someone who can slice and dice a business / system problem into an easy modular and maintainable solution with your team
A team player who can define, establish and communicate their long term vision, who is adaptable to uncertain and changing needs
A candidate with strong interpersonal, oral and written communication skills (A good sense of humour is a bonus!)
Works well under time constraints / pressure
A University degree / diploma, preferably, in the area of Engineering or Computer Science.
Other Qualifications :
Programming skills in, e.g. C Shell, PERL, etc.
Strong Knowledge of Redhat and Solaris
Familiar with major databases, e.g. Sybase, MS SQL Server, etc.
Strong IP skills include SNMP, Syslog, network troubleshooting, etc.
Experience in dealing with issues caused by firewalls and network connectivity
ITIL training / exposure an asset
Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Additional Information :
Position Type : Management
Job Status : Regular - Full Time
Job Location : Toronto Canada : Ontario : Don Mills Canada : Ontario : Mississauga Canada : Ontario : Ottawa Canada : Ontario : Toronto Canada : Quebec : Montreal
Application Deadline : 11 / 04 / 2021