Appointment Coordinator
OpenRoad Auto Group
BMW/MINI Langley, British Columbia
9d ago

Interested in developing or advancing your career in the automotive industry with one of the Best Employers and Best Managed Companies in Canada?

As OpenRoad continues to grow, we are looking for highly motivated, enthusiastic team players that share the same vision and desire for success as OpenRoad.

We are looking for you to join us, to grow with us, and to excel with us!

OpenRoad Auto Group is a one of the largest, and fastest growing automotive retail groups in Canada with 20 brands and 23 locations.

We are committed to becoming Canada’s recognized automotive leader in customer service. Our continuous growth and expansion is fueled by our talented and motivated professionals that we see as our most valuable assets.

OpenRoad Auto Group is currently seeking to expand our team with a full -time Appointment Coordinator at BMW / MINI Langley .

A Career at OpenRoad Means You’ll Enjoy :

  • Competitive Compensation Package & Group Health Benefits
  • Training & Development Support
  • Vehicle Purchase & Service Incentives
  • Opportunities for Career Advancement
  • Employee recognition & rewards
  • Fun & Supportive Culture
  • Your contribution :

  • Performing inbound and outbound calls for the Service Department.
  • Develop strong relationships with customer and greet customers in a friendly and courteous manner.
  • Listen to customer needs and take action, ensure to keep detailed records of all interactions with customers.
  • Handle all customer queries and concerns with a genuine intent to solve their problem.
  • Make reminder phone calls for service appointments and respond to emails in a understandable and timely manner.
  • Updates the CMS after every contact with a customer.
  • Ensure paperwork is organized and completed in a timely fashion.
  • Stay up-to-date on the Honda training program and be knowledgeable about new features, specials and updates.
  • Actively maintain the cleanliness of personal and team work spaces.
  • What it takes to be part of our dynamic team :

  • Excellent customer service skill, and possess well developed telephone skills- 1 year customer service experience.
  • Attention to detail with strong organization skills.
  • Computer skills (Microsoft Office / Excel) with ability to learn new programs.
  • Ready to work in a fast paced environment requiring multitasking, and ability to work effectively against deadlines.
  • Ability to manage customer complaints and possess problem solving skills.
  • Interpersonal skills to effectively work with other members of the Service Department.
  • Adaptable- open to taking on new tasks as needed, and working evening / weekend shifts.
  • Automotive / call center experience would be an asset.
  • Internal Candidates MUST apply by filling out the Internal Endorsement Formon the Intranet. Failure to complete the form will cause a delay in your application.

    https : / / / jobs / view.php?id 1313

    We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

    JOIN US AND GROW WITH US! At OpenRoad, we are Open to a better way

    We thank all those that have applied. Only those considered for the position will be contacted.

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