Recovery Officer
Richmond Hill, ON, Canada
4d ago

Job Description

There When It Matters for 175 Years

This year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients.

We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.

Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

The incumbent is responsible for all administrative tasks related to the recovery of consumer loans (personal loans, lines of credit, Visa cards, mortgages, etc.).


1.Perform administrative tasks required to treat files that are transferred into recovery.

ºRetrieve physical records and perform coding in the different systems

ºProduce statutory claims and obtain releases when required.

ºCommunicate with bankrupt debtors or consumer proposal debtors to obtain full payment of arrears when they want to keep the property as collateral.

ºPrepare and forward the different types of mandates to external stakeholders with the appropriate documentation. Track deadlines in the execution of mandates and notify account manager for late files.

ºRespond to ad hoc requests from external, internal and debtors

ºObtain and / or transmit to the external, internal or debtors the information required for the progress of the various processes.

ºProcess the correspondence received (letters, invoices, checks, evaluation reports, etc.). Check the compliance of the documentation with the decisions taken on the file and submit the contentious cases to the person in charge of the file.

ºCollect the information obtained in the different systems as the recovery processes unfold.

ºConduct basic searches to locate the debtor and / or guarantee.

2.Perform any other duties requested by the immediate supervisor or collection account manager.


ºCollege diploma in a relevant field.


ºMinimum two years experience with administrative tasks.


ºBilingual (French / English) verbal and written communication skills are mandatory.

ºKnowledge of bank credit products (asset).

ºBasic knowledge of different types of recovery (asset)

ºKnowledge of SIBL, FDR, Profyl, Clouseau, Workdesk and T24 systems

ºGood knowledge of Microsoft office suite.

ºAbility to handle multiple files concurrently and to work in a team.

ºAutonomy and ability to organize work according to priorities set by management.

ºSkilled in verbal and written communication

Additional Information

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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