Youâ€™re A FAST-THINKING, TROUBLE-
SHOOTING, TASK-JUGGLING dynamo.
Closing : When Filled
Location : Edmonton Contact Centre
This position requires full flexibility to work 8 hour rotational shifts between the hours of 6am & 11pm, Monday to Sunday (including Stat holidays).
Taking charge of a stressful situation? No sweat. Thinking fast on your feet? Youâ€™re on it. Juggling a bunch of different tasks at once, all while keeping a cool, calm head?
Youâ€™ve got it covered.
When our members are in difficult and stressful roadside situations, they want to know thereâ€™s a team of people working behind the scenes making sure they get the help they need when they need it.
If this sounds like you, then youâ€™re just the kind of person weâ€™re looking for to join our 24 / 7 Roadside Assistance team as a Dispatcher.
WHAT MOVES YOU
You have a smile in your voice, endless patience and a passion for helping others.
When it comes to customer experience, going above and beyond is just part of your nature.
Youâ€™re the ultimate multi-tasker, with an amazing talent for prioritizing and balancing call assignments for our team on the road.
You take pride in being able to stay calm in times of heavy volume and stressful situations.
Youâ€™re an enthusiastic team player and love working in a dynamic, fast-paced environment.
Youâ€™re unflappable under pressure.
Jeans every day? Your dream come true!
WHAT YOU'LL DO
Reporting to the Supervisor, Member Rescue, youâ€™ll plan, assign and monitor road service requests to maximize fleet and service provider productivity.
Maintain a high level of competence and professionalism when it comes to operating and maintaining digital and voice communications.
Make sure our AMA resources are used efficiently and cost effectively.
Ensure that members receive the highest quality of road service by working with a sense of urgency.
Here's where the juggling part comes in; Be able to manage multiple tasks i.e. giving detailed instructions over the phone while also attending to a variety of calls on the computer.
Work a variety of shifts (including evenings and weekends) as we're open 24 / 7 and be able to sit for extended periods of time.
WHAT YOU'VE DONE
You have a high school diploma.
Youâ€™ve worked in a customer service role before.
You excel in a team environment.
You have strong verbal communications skills.
Youâ€™re comfortable working on a computer and know your way around computer applications.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.