Customer Service Representative
Dyno Nobel
Timmins, ON , Canada
4d ago

Job Brief

This position is accountable to provide the highest levels of internal and external customer support. This encompasses accurate order taking, invoicing, inventory movements / counts and processing purchase order requisitions and other related tasks.

Who We Are

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything that’s great about Dyno Nobel : OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE.

This combination makes Dyno Nobel a terrific place to work.

Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL's 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.

What You’ll Do

Reporting to the Customer Service Supervisor, you will be the expert in accurate order taking, invoicing, inventory movements / counts and processing purchase order requisitions and other related tasks.

You will be responsible for professionally analyze and answer internal and external customer inquiries, and assist in extracting related reports.

Other duties will include :

  • Communicate with operational sites to co-ordinate deliveries.
  • Ensure customer deliveries include all contractual changes and are invoiced in a timely manner, in order to maximize cash flow and relieve inventory in SAP.
  • Professionally analyze and answer customer inquiries and to provide assistance extracting related reports where required.
  • Have a basic understanding of other areas of the business and the impact each area has on one another.
  • Understand and maintain customer profiles to reflect customer(s) contract
  • Product Knowledge directly related to customer needs.
  • Maximize cash flow through timely billing of accounts receivable.
  • Responsible for monthly site inventories and assist with controlling SLOB for target inventory turns.
  • Weekly reporting of open orders; working with internal customers for punctual billing. (Credit, Pricing Administrator, Sales, Customer Master Data)
  • What We’re Looking For :

  • High School Graduate. College or University Business related degree an asset
  • A combination of education and / or two years of related work experience in a mid to large sized organization
  • SAP capability, Lotus Notes, computer literacy in Microsoft Office Products, including Excel, Word, and Power Point.
  • Comply with all government regulation (including NRCan, TDG, OH&S and WHMIS) and company policies (including ISO and MSA standards).
  • Comply with all government tax regulations and laws in accordance with invoicing policies
  • Positive attitude, friendly demeanor, and a team player
  • What We Offer :

  • Paid vacation time + paid holidays
  • Health Care + Life insurance + AD&D
  • RRSP + RPP (after 1 year of continuous employment)
  • Employee Assistance Program
  • Friendly and supportive coworkers
  • Zero Harm for Everyone Everywhere

    Value People Respect, Recognize & Reward

    Think Customer. Everyone. Every day

    Treat the Business as our Own

    Care for the Community & our Environment

    Challenge & Improve the Status Quo

    Deliver on our Promises

    Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

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