Job Description :
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to answer and process service desk requests, support system users and ensure proper computer and communications equipment operation where applicable.
IT Support staff work in a dynamic, fast-paced environment and provide the highest level of customer service support to all staff, physicians, affiliates and patients.
Other departmental administrative and reporting tasks will be completed as assigned.
Main Duties and Responsibilities :
Main Duties and Responsibilities
Accurately record, update and resolve requests using the IT service desk system.
Install and configure computer and telecommunications equipment.
Resolve incidents with PC’s, printers, scanners, copiers, networking & phones.
Create and administer Active Directory user and computer accounts.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical staff at all levels in the organization.
Provide service over the phone, email and in person.
Works closely with other members of the Information Technology team to ensure workflow, back-end processes and operating systems function optimally.
Maintain patient privacy and confidentiality where applicable.
Experience / Knowledge : Experience / Kn
Experience / Kn
DNS, DHCP, Wired and Wireless technologies.
Microsoft Active Directory
Hardware (PC, Printer, Switches, Mobile Devices)
Microsoft Windows Environments
Post secondary education in Information Technology or equivalent acceptable to the Hospital
Minimum of 3 years of Desktop Support experience preferred.
Experience with PC / Laptop hardware repairs or upgrades preferred.
Experience with network and telecommunications troubleshooting preferred.
Experience with domains, active directory, exchange preferred.
Experience within a health care environment considered an asset.
Excellent organizational skills.
Excellent communication skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative.
Ability to plan and prioritize workload without supervision.
Strong team player.
Applying to this Position
If you meet the above qualifications and are interested in applying for the above position, please forward a resume detailing education and experience to human.resources ahi.ca.
Successful applicants will be required to provide a satisfactory Police Vulnerable Sector Check as a condition job offer.
Please be advised that as part of the selection process, a reference check will be conducted.
Although we appreciate the interest of all candidates, only those selected for an interview will be contacted.