Pets Hotel Manager
PetSmart Inc
Ajax, Ontario
1d ago

ABOUT OUR PETS HOTEL :

Pets are family members and we know it’s not always easy for them to be away from their parents! That's why it's important that we provide a safe, fun and reliable home away from home for all the pets who stay in our hotels.

As a Pets Hotel Manager , you'll oversee all day-to-day operations of our Pets Hotel from head to tail!

ABOUT OUR TEAM :

In a hotel as big as ours, we need all hands (and paws!) on deck to ensure we are operating efficiently. So, as a Pets Hotel Manager, you’ll help lead the team in the following areas :

  • Customer Engagement : You’ll lead the pack when it comes to engaging with pets and pet parents. You’ll spend time getting to know each of our visitors, including their unique personalities, and ensure it’s a great experience that will keep them coming back to play!
  • Safety : These pets become our own while they are in our care, so their safety is our top priority. As the Pets Hotel Manager, you’ll foster a happy, healthy, and clean environment for pets and associates, including regular policy audits.
  • Team Leadership : You will hire, train and encourage a team of dedicated Pets Hotel associates to provide an unforgettable customer experience.
  • ABOUT YOUR CAREER :

    Just like we’re there for pets at every stage of their lives, we’ll be with you at every stage of your career, too. With PetSmart, you will have opportunities to :

  • Gain experience in a different business unit from the Pets Hotel to the retail store to the salon
  • Develop your leadership skills as an Assistant Store Manager or a Store Manager
  • Tackle the challenge of a new hotel opening or turn around a struggling location
  • Transfer to any one of our 1600 retail stores nationwide *Note, not every store has a Pets Hotel
  • THE WARM AND FUZZIES :

    We’ve highlighted job responsibilities as best as we could above but the best parts of working at PetSmart can’t be fully described in the job description.

  • It’s the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
  • It’s the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he’s taken!
  • It’s the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
  • It’s the celebration of Bella’s birthday, Gizmo’s graduation from puppy classes or Ace’s adoption.
  • It’s the little things we do that add up to really big things that pets need.
  • Working at PetSmart is not a job, it’s a community of those who work together for the love of pets.

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