CUSTOMER SERVICE AND LOYALTY AGENT
LOCATION : 5250 Decarie Boulevard, Montreal, QC, H3X 2H9 (near Snowdon metro)
You are BILINGUAL, DYNAMIC, and above all dedicated to offer an excellent customer service? As a customer service and loyalty agent, you will be responsible for providing an unparalleled service to our client-
partner’s customers and all related activities tasks.
Hourly wage of $13.50, bilingualism bonus of $0.50
Evening and weekend bonus of $0.50 for bilingual agents
$500 job attendance bonus for 6 months of continuous service
Several corporate advantages including 30% on cellular packages and 20% with our client-partner in telecommunication service
$300 referral program (conditions apply)
Social benefits (medication, dental, vision and life insurance plans)
Easy access with public transportation Snowdon Metro Station
Discount on public transport - STM or RTM
Possibility of cumulating additional days off
Growth and advancement opportunities
Free French language development program in partnership with Collège Maisonneuve
YOU ARE THE PERSON WE ARE LOOKING FOR BECAUSE YOU OFFER
Flexible and full-time availability : Monday to Friday between 7 : 30am to 10 : 30pm and Saturday and Sunday between 8 : 00am to 8 : 00pm
Bilingualism (French and English)
Good communication skills
Dynamism, diplomacy and good listening skills
Good control of IT tools
HERE IS AN OVERVIEW OF YOUR WORK DAY
Answering inbound calls and establishing a relationship of trust with customers in a professional manner
Assuring customer retention
Seize opportunities to offer and sell products and services
Work as a team to achieve daily goals
Perform various activities related to the after-sales service
You are known for your excellent customer service? Come and meet with us!
By applying for a position with GEXEL, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with GEXEL’s employment policies.
Background checks may include some or all of the following based on the nature of the position : SIN validation, Work Permit, employment verification, credit and criminal checks regarding criminal offence in connection with the position offered.
You will be notified during the hiring process which verification is required by the position. We thank you for your understanding and wish you luck in the process.