Employee Relations Specialist
Toronto, Canada
5d ago

Main Responsibilities :

  • Provide advice and counsel to HR Business Partners and Business Leaders under the direction of the Sr. Employee Relations Partner on assigned employee relations issues.
  • Manage the Employee Relations Portal by responding to tickets as the first point of contact, then routing the issue to the appropriate employee relations representative
  • Ensure ER issues and concerns are handled fairly, consistently, transparently, in a timely fashion, and in line with Zynga’s values, policies, and appropriate local laws.
  • Conduct investigations under the advisement of the Sr. Employee Relations Partner
  • Respond to employee issues or concerns in a timely manner, building rapport and trust.
  • Assist to design, create and implement programs that improve Employee Relations global processes and practices that contribute to a healthy and productive working environment.
  • Resolve complaints and mediate employee conflicts in a timely manner.
  • Partner with Learning and Development to propose and implement improvements to management and employee training programs.
  • Review and analyze case data, as well as employee survey, people analytics, etc. to identify trends, potential risk areas and opportunities for improving problem areas and capabilities.
  • Desired Skills and Experience :

  • Bachelor’s degree in a related field.
  • 2-3 years Employee Relations or Legal experience with a minimum of 2 years directly managing complex employee relations issues and providing a recommendation to direct line manager.
  • Excellent written and verbal communication skills.
  • Strong critical thinking, problem-solving, negotiation and conflict management skills.
  • Experience working cross-functionally with Legal, People Operations, employees and managers in a global matrixed organization to resolve issues and grievances.
  • Understanding of US / Canadian Federal, State / Provence, and local labor and employment laws with willingness to expand knowledge to include global HR practices and policies.
  • Must be highly comfortable with ambiguity and constant change, and able to thrive in a fast-paced environment.
  • Must be able to work under pressure and deal with complex issues, while maintaining composure.
  • Experienced decision maker who uses good reasoning and sound judgment required.
  • Ability to be discreet and maintain confidentiality is required.
  • Demonstrated ability to collect, analyze, interpret and make recommendations on ER related data.
  • What we offer you :

  • Competitive salary, bonus plan, ESPP (Employee Stock Purchase Plan)
  • 401K Company Match Contribution (US)
  • RRSP Company Match Contribution (Canada)
  • Extended Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada)
  • Medical, dental, vision, EAP, life insurance, and disability benefits (US)
  • Virtual mental health and neurodiversity support programs
  • Fitness benefits (offering varies by location)
  • Financial wellness program with unlimited access to certified financial planners
  • Discretionary Time Off policy for many employees
  • Family planning support program
  • Generous paid parental leave
  • Subsidized Back-up child care
  • Zynga happy hours and frequent employee events
  • Flexible working hours on many teams
  • Culture of diversity and inclusion including employee resource groups
  • Work with cool people and impact millions of daily players
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