Collaborate with the global and regional Compliance and Risk Management leadership to design a set of standard global processes (including standard Matter Intake form) and supporting technology that are in-line with the jurisdictional / regulatory requirements and professional conduct policies, whilst meeting the stakeholder needs and mitigating the business risk associated with the NBI processes.
Collaborate with the regional and group Finance leadership to ensure intake processes are compliant with the client financial contractual terms of engagement and that the right information is gathered to enable matters to be billed efficiently.
Create enterprise-level NBI policies, procedures, RACIs, KPIs, workforce planning, governance and interaction models etc.
and their consistent application across regions.
Collaborate with internal IT and external vendors to ensure that business requirements are translated appropriately into future-orientated technology solutions.
Establish a team in a Shared Service Center to provide support for the NBI processes.
Pilot and implement the standard NBI processes across regions to deliver consistent services to stakeholders.
Refine and adopt the NBI strategy in line with industry and firm requirements.
Ensure the consistent operational delivery of the end to end NBI processes with regard to new and existing client work.
Lead technical NBI escalations and issue resolution and work with the Global Head of Compliance and regional Compliance leadership on risk escalations.
Monitor the effectiveness of the processes to support ethical walls and client data confidentiality.
Manage operational efficiency and allocation of resources across the NBI processes.
Work with the regions and Shared Service Centre to ensure teams are performing efficiently and effectively in line with defined controls and performance metrics (KPIs, SLAs, etc.
to measure services delivery.
Prioritise enhancements for the intake, contracts and conflicts systems and contribute to the systems roadmap in collaboration with the Intapp Applications Lead, in order to provide long term support for the related processes.
Work with other GPOs to define the standard reporting necessary to provide regular reporting on the functions’ operations to the key stakeholders .
Lead the continuous improvement of the NBI processes and performance management through benchmarking and keeping current with best practices, new technologies and approaches.
Act as a change agent to lead a culture of self-assessment and ensure frequent review and updates to process, policy and procedure documentation.
Lead NBI transformation projects, including business case development, leadership approval, design and implementation of new tools and technologies.
On a regular basis, review, refine and enhance all SLAs and KPIs relating to the NBI process area, and imbed and monitor performance-related metrics proactively, ensuring high performance.
Ensure that changes are communicated and training given to the right target audience / user base.
Ensure process documentation, including standard operating procedures and training materials, are accurately maintained.
Review and sign off changes to the processes with appropriate senior engagement as required.
Bachelor degree in a business field
MBA or JD is highly desired
10+ years of experience in in the fields of Business Intake, Anti-Money Laundering (AML), Client Due Diligence (CDD), Risk Management or similar field in a multi-national professional services organization or law firm.
Financial services or banking industries are also acceptable.
Familiarity with SAP or other ERP system is preferred but nor required
Previous experience with Shared Service Centres or Business Process Outsourcers preferred
Technical & Specialist Knowledge
Proficient in Microsoft Office Suite
Advanced user of Intapp legal practice management products (Intake, Conflicts, Walls, Terms)
Advanced project management skills and working knowledge of continuous process improvement methodologies
Occasional travel may be required
Exceptional communication skills
Strong consensus-building skills
Exerts confidence and credibility
Comfortable in challenging the status quo
Cross-functional / geographic relationship, team and process management
Expert stakeholder management skills
Ability to drive change and influence outcomes
Norton Rose Fulbright
Norton Rose Fulbright is a global legal firm. We provide the world’s pre-eminent corporations and financial institutions with a full business law service.
We have more than 3800 lawyers and other legal staff based in more than 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.
Recognized for our industry focus, we are strong across all the key industry sectors : financial institutions; energy; infrastructure, mining and commodities;
transport; technology and innovation; and life sciences and healthcare.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright US LLP, Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP and Norton Rose Fulbright South Africa Inc are separate legal entities and all of them are members of Norton Rose Fulbright Verein, a Swiss verein.
Norton Rose Fulbright Verein helps coordinate the activities of the members but does not itself provide legal services to clients.
Diversity and Inclusion
Diversity is an important firm value. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment.
This means that all job applicants, employees and partners will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.