Assistant Manager of Customer Service & Operations, Winners, Tamarack Mall, Cranbrook
National Retail Federation
Cranbrook, NA, Canada
12d ago

Posted : March 21, 2019

Position Title :

Assistant Manager of Customer Service & Operations, Winners, Tamarack Mall, Cranbrook

Company Name : TJX Companies, Inc.

Entry Level :

  • Create a positive environment that fosters open & continuous communication and information sharing among all Associates, Coordinators and Managers
  • Praise and recognize efforts and results by providing timely feedback to Coordinators and Associates. Counsel and provide disciplinary actions of Associates if required
  • Validate "Great Place to Work" initiatives are in place
  • Maintain and support all company values, leadership competencies and culture factors, code of conduct and maintenance of a risk-free environment
  • Provide coaching, training and development on policies and procedures for all service areas.
  • Create and maintain active Development Plansfor self and Coordinators
  • Prepare and conduct evaluations for all Associates and Coordinators that work primarily in the service areas
  • Partner with other Assistant Managers to ensure the right number of Associates have been cross trained in other departments
  • Communicate sales goals and other financial / business information daily to Coordinators and Associates.
  • Actively participate in Management Meetings and lead Coordinator Meetings
  • Create action plans with Store Manager and other Assistant Managers to maximize and drive sales
  • Participate in store visits and share information about sales, productivity, event execution and operational issues
  • Periodically complete a comparison analysis of other retailers and provide feedback to store team during Management meetings
  • Exemplifies ??Total Store Awareness ?? and full accountability for the business
  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to service areas, maintenance and compliance
  • Provide support inmanaging Loss Prevention programs, Shrink Reduction andHealth and Safety programs
  • Manage customer flow at frontline, fitting rooms and jewellery by properly maintaining required staffing levels and manage service areas to provide efficient service
  • Provide coaching, training and development on policies, procedures for Frontline, Fitting Rooms and Jewellery to Customer Service Coordinator and all Service Area Associates
  • Establish plans to maintain store cleanness for all Service Areas
  • Validate the sales floor area is neat, clean and organized
  • Provide support in receiving and acknowledging truck receipts on day of delivery, reporting any logistics issues
  • Support and execute the Joy Project to drive the importance of building strong connections between Managers, Associates, and Customers
  • Validate daily schedules have resources available to complete customer carry
  • Validate Home Office and Regional directive for Service Area ??s initiatives are executed
  • Identify business opportunities through communication with customers and recommend changes that are appropriate to your District Manager
  • Provide leadership to Associates on delivering excellent customer service
  • Accountable to achieve established customer service metrics
  • College Diploma or University degree preferred; minimum requirement high school education
  • Minimum three years retail management experience
  • Demonstrated ability to plan, prioritize, lead large groups, develop people, execute
  • Ability to problem solve; high degree of decision making, and able to prioritize in a fast paced and changing store environment
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