Posted : March 21, 2019
Position Title :
Assistant Manager of Customer Service & Operations, Winners, Tamarack Mall, Cranbrook
Company Name : TJX Companies, Inc.
Entry Level :
Create a positive environment that fosters open & continuous communication and information sharing among all Associates, Coordinators and Managers
Praise and recognize efforts and results by providing timely feedback to Coordinators and Associates. Counsel and provide disciplinary actions of Associates if required
Validate "Great Place to Work" initiatives are in place
Maintain and support all company values, leadership competencies and culture factors, code of conduct and maintenance of a risk-free environment
Provide coaching, training and development on policies and procedures for all service areas.
Create and maintain active Development Plansfor self and Coordinators
Prepare and conduct evaluations for all Associates and Coordinators that work primarily in the service areas
Partner with other Assistant Managers to ensure the right number of Associates have been cross trained in other departments
Communicate sales goals and other financial / business information daily to Coordinators and Associates.
Actively participate in Management Meetings and lead Coordinator Meetings
Create action plans with Store Manager and other Assistant Managers to maximize and drive sales
Participate in store visits and share information about sales, productivity, event execution and operational issues
Periodically complete a comparison analysis of other retailers and provide feedback to store team during Management meetings
Exemplifies ??Total Store Awareness ?? and full accountability for the business
Provide weekly updates on objectives and identify any issues or opportunities pertaining to service areas, maintenance and compliance
Provide support inmanaging Loss Prevention programs, Shrink Reduction andHealth and Safety programs
Manage customer flow at frontline, fitting rooms and jewellery by properly maintaining required staffing levels and manage service areas to provide efficient service
Provide coaching, training and development on policies, procedures for Frontline, Fitting Rooms and Jewellery to Customer Service Coordinator and all Service Area Associates
Establish plans to maintain store cleanness for all Service Areas
Validate the sales floor area is neat, clean and organized
Provide support in receiving and acknowledging truck receipts on day of delivery, reporting any logistics issues
Support and execute the Joy Project to drive the importance of building strong connections between Managers, Associates, and Customers
Validate daily schedules have resources available to complete customer carry
Validate Home Office and Regional directive for Service Area ??s initiatives are executed
Identify business opportunities through communication with customers and recommend changes that are appropriate to your District Manager
Provide leadership to Associates on delivering excellent customer service
Accountable to achieve established customer service metrics
College Diploma or University degree preferred; minimum requirement high school education
Minimum three years retail management experience
Demonstrated ability to plan, prioritize, lead large groups, develop people, execute
Ability to problem solve; high degree of decision making, and able to prioritize in a fast paced and changing store environment
Jobs You May Like
You may choose to decline cookies if your browser permits, but doing so may affect your ability to access or use certain features of this site.
Please refer to your web browser's help function for assistance on how to change your preferences.