Security Guard
Cadillac Fairview
North York, ON, CAN
3d ago

Role Impact :

To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support.

To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties.

To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.

The successful candidate must be able to work shifts including weekends, nights, and evenings.

What you will deliver :

  • Provide exceptional service in order to enhance customer experience;
  • Seek compliance with property standards, rules and regulations;
  • Perform highly visible patrols of assigned patrol areas / zones and positively engage with clients on a continual basis;
  • Work closely with other departments, especially Guest Services, to provide customer service support to clients. To respond and have accountability for the resolution of customer concerns / complaints;
  • Assist clients with specific problems, such as safety concerns, illness or emergencies, etc.;
  • Protect the property and maintain a safe and welcoming environment;
  • Enforce the property’s rules and regulations in a fair and responsible manner;
  • Remain vigilant for signs of criminal and / or suspicious behaviour related to the property and initiate the appropriate steps to report / follow up as per operating guidelines;
  • Remain prepared to respond to crime, disturbances, fire and emergency situations as per life safety training, fire / bomb threat evacuation procedures and / or operating guidelines;
  • Assist clients by responding to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
  • Report and follow up on hazards and / or deficiencies identified during the course of duty
  • Inspect fire equipment on a daily basis;
  • Respond to medical emergencies and provide first aid, CPR or AED support as necessary until medical professionals arrive;
  • Prepare written reports using the Company’s standard report-writing program;
  • Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
  • Support of JH&S program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
  • To provide after-hours lock-up and morning open-ups;
  • Complete CF Serve and Secure program with annual recertification;
  • Perform other duties as assigned.
  • What your strengths are :

  • A team player with strong interpersonal skills;
  • Customer service focused;
  • Strong communicator, verbal and written;
  • Able to use sound judgment, discretion and overall decision-making skills;
  • Able to use tact and diplomacy in dealings across a range of settings and situations;
  • Able to work in a challenging, fast-paced environment.
  • What you need to succeed :

  • Post-secondary education in Law Enforcement / Security or equivalent;
  • Minimum one (1) year of mall security experience preferred;
  • Provincial Security License;
  • Current CPR / First Aid Certification;
  • Knowledge of Trespass to Property Act;
  • Working knowledge of Occupational Health and Safety Act;
  • WHMIS and other safety courses an asset;
  • Knowledge of applicable federal, provincial and municipal legislation and regulations;
  • Basic computer skills are required;
  • Prior work experience in a customer service environment is a definite asset;
  • Working knowledge of emergency and standard operating procedures;
  • Ability to maintain and enforce access control procedures;
  • Knowledge of crowd control in emergency situations and emergency events;
  • Ability to use and inspect safety, fire and security systems.
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