Flexforce - Customer Engineer II
Abacus Service Corporation
LANGLEY, BC
3d ago

Description

Comment : Actual Address : 20701 Langley ByPass, Langley

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY :

  • Position required to service retail and financial hardware, performs software reloads and part replacement across designate territory;
  • Candidate is the owner of customer incidents as assigned - Make repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and self service checkouts;
  • May also perform required modular swaps and unit replacements or perform preventative maintenance services; Recommends preventative maintenance; Performs customer training

  • Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and / or within the parameters of the agreed upon Service Level Agreement (SLA) Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
  • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office)
  • Provide assistance to the CE Supervisor / FSM in daily leading and coaching support of employees within a Territory in order to meet the daily operations parameter & customer Service communications BASIC QUALIFICATIONS : Formal vocational and / or technical training / certification 3 years of related experience an asset.
  • Hours : 8 : 00am to 5 : 00pm Location : LANGLEY - BC 6322-202ND STREET UNIT 1 LANGLEY BC V2Y 1N1 Canada Education : Additional Job Details : Retail Point of Sale / Self Checkout equipment experience an asset .

    Maintenance duties will be involved with Mid level technical break fix work All will require Great Mechanical abilities .

    Must be flexible to work shifts which include days, evenings or weekends for extended periods. Shift may rotate on a weekly / monthly basis Plan to Hire? Yes Travel? Yes

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