Comment : Actual Address : 20701 Langley ByPass, Langley
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY :
Position required to service retail and financial hardware, performs software reloads and part replacement across designate territory;
Candidate is the owner of customer incidents as assigned - Make repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and self service checkouts;
May also perform required modular swaps and unit replacements or perform preventative maintenance services; Recommends preventative maintenance; Performs customer training
Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and / or within the parameters of the agreed upon Service Level Agreement (SLA) Maintain an appropriate parts inventory as well as parts record keeping
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office)
Provide assistance to the CE Supervisor / FSM in daily leading and coaching support of employees within a Territory in order to meet the daily operations parameter & customer Service communications BASIC QUALIFICATIONS : Formal vocational and / or technical training / certification 3 years of related experience an asset.
Hours : 8 : 00am to 5 : 00pm Location : LANGLEY - BC 6322-202ND STREET UNIT 1 LANGLEY BC V2Y 1N1 Canada Education : Additional Job Details : Retail Point of Sale / Self Checkout equipment experience an asset .
Maintenance duties will be involved with Mid level technical break fix work All will require Great Mechanical abilities .
Must be flexible to work shifts which include days, evenings or weekends for extended periods. Shift may rotate on a weekly / monthly basis Plan to Hire? Yes Travel? Yes