Connecting the world across oceans
Hapag-Lloyd, a leading global container shipping line with over 13,000 employees worldwide in 129 countries is currently recruiting for dynamic and experienced Customer Service Coordinators to join our Montréal team.
In this role, you will be the primary point of contact by offering customers the full range of Hapag-Lloyd services in an expedient manner and professionally process customer requests for bookings and schedules.
Additional responsibilities include :
Handle in bound calls
Process customer requests and information via email or calls.
Respond and handle customer problems and inquiries.
Act as liaison between customer and sales
Responsible for export cargo from Canada and USA
Update bookings when necessary and notify all affected parties of changes.
Coordinate with terminal operations to assure efficient and effective handling of shipments
Additional ad-hoc duties as required.
Assist Customer Service with problem solving related to a customer issues where required
Validate and Input of new customer data into CRM (Salesforce) and FIS
Skills & Qualifications
Applicant should be physically based in or around Montreal, Canada
Industry experience or related schooling required
Strong interpersonal and communication skills
Ability to multi-task time sensitive issues
Ability to work in a fast paced environment
Well organized, ability to handle stress & meet tight deadlines
Good knowledge of Microsoft Office software
Sales Force / CRM an asset
Bilingual (French & English) an asset
At Hapag-Lloyd, you are the most important member of our team! We offer a competitive package, which includes : Hybrid work schedule (3 days in the office and 2 from home);
3 weeks annual vacation, Floater Days & Personal Leave Days; Group Health & Dental benefits as well as Telemedicine coverage as of date of hire;
Contributions to the company pension plan as well as matching and lots moreWe offer a competitive package, which includes : 3 weeks annual vacation, Floater Days & Personal Leave Days;
Group Health & Dental benefits as well as Telemedicine coverage as of date of hire; Contributions to the company pension plan as well as matching and lots more!
If you are results driven, enjoy a fast pace environment and like to be part of a winning team, do not let this opportunity pass you by! Please submit your resume in confidence.
We wish we could interview all interested applicants, unfortunately only those selected for an interview will be contacted.
We are an equal opportunity employer