KWE Canada has followed an aggressive growth program to become one of the largest forwarders in Canada and recognized for our quality of service and dedication to building partnerships with our clients and suppliers.
KWE is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities.
As a Sea Freight Manager , you will be required to provide customer service and sales support within the Operations Department and lead the ocean import / export function for the Toronto Terminal to ensure a smooth, efficient and profitable operation.
Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned / troubled accounts.
Lead the import / export operation for the sea freight division. Coordinated duties, establish schedules, Select, develop, train and evaluate division staff.
Ensure maintenance of business relationships (customers and vendors).
Respond to oversea enquiries, and trouble shoot.
Complete accurate monthly reports assist the Management with budgeting and ensure deadlines are met.
Provide shipment information for customers and support the sales department in negotiating rates and quotes for services.
Ensure accurate filing system(s) are maintained.
Manage and maintain internal operational software systems.
Skills / Requirements
Formal Academic Training in related field (CITT or CIFFA preferred) and more than 10 years related experience and / or training, or equivalent combination of education and experience.
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plan and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
We offer our full- time employees a comprehensive benefit program including coverage for extended health, dental, Life, AD&D and LTD insurance packages, as well as, company sponsored pension plans and Registered Retirement Savings program.