Front-line technician level 3
OpenMind Technologies
Blainville, QC
6d ago
source :

The mission of a front-line technician is to provide excellent technical support, network administration and preventive maintenance services to the company's customers, whether remotely or directly at the customer's site.

Your daily

  • Answering service calls
  • Participate in hardware and software installations at customer sites
  • Carry out preventive maintenance at customers' premises
  • Carry out quality follow-ups with customers
  • Make verbal and written recommendations to increase the functionality, security and stability of client systems
  • Keep abreast of new trends and technologies
  • Ensure the security and stability of the networks of supported customers
  • Your profil

  • Advanced knowledge of Windows 7 / 8 / 10 / Server 2003, 2008, 2011, 2012, 2016
  • Proficiency in Office 365 (In-depth knowledge)
  • Mastery of Exchange (On prem and Online)
  • Mastery of ActiveDirectory (Azure, Hybrid, On prem)
  • Mastery of VmWare, Hyper-V virtualization
  • Knowledge of Watchguard, Azure, Datto, Fortinet technologies (an asset)
  • Trained in MD - 100, MS - 100 (an asset)
  • Experience in outsourced IT services (very strong asset)
  • Very strong learning ability
  • Minimum 5 years of experience
  • Team spirit, autonomy, motivation, interpersonal skills and good self-presentation
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