Customer Service Associate Mailroom
Exela Technologies
Brampton, CA, ON
2d ago

Job Description

Lobby Ambassador Roles and Responsibilities

Lobby Ambassadors provide a service that encompasses hospitality, security, risk management, and support to Cisco. The primary expectation is that the Lobby Ambassador provides a professional, knowledgeable, and courteous first impression to employees and guests including customers, visitors, and service providers.

Lobby Ambassadors are the first and last point of contact employees, guests and visitors see in the work environment. Lobby Ambassadors personal conduct, demeanor and job knowledge make a lasting impression on employees and guests.

In addition, Lobby Ambassadors must be decisive about reporting and handling security emergencies.

Lobby Ambassador Job Overview :

  • Hours of Operation : Must have an open availability between the hours of 7 : 00 am and 7 : 30 pm Monday Friday, with the rare case of weekend work if requested by the client.
  • Attire : Business Professional
  • Lobby Ambassador warmly welcomes all Cisco employees and visitors. Assist with questions, verify building access, and process temporary badges
  • Lobby Ambassador will assist, register and badge all Cisco visitors and ensure a Cisco host is available to escort throughout the duration of the visit
  • Undertake the tasks of receiving calls, taking messages, and routing calls to the appropriate party
  • Handling Client requests and queries appropriately
  • Maintain daily metrics based on specific interactions
  • Ability to keep up with their work duties while interacting with heavy foot traffic
  • Full support provided to all customers, partners, and guests
  • Maintain a neat and well-organized workspace
  • Administrative & Workplace Resource Support :

  • Lobby Ambassador is available to work on various projects for employees, including but not limited to, moderate to complex clerical and administrative assignments on an as needed basis
  • Post and distribute signage for approved events as needed
  • Interact with cross functional teams
  • Responsible for submitting cases through Cisco's on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion
  • Requirements :

  • 2 to 5+ years of Customer Service support in a corporate environment; Additional qualification as personal assistant would be considered an advantage
  • High School Diploma or Equivalent
  • Expert knowledge in Microsoft Office
  • Exemplary planning and time management skills
  • Ability to multitask and prioritize daily workload
  • High level verbal and written communications skills
  • Discretion and confidentiality are required based on the clientele
  • Great attendance and punctuality, this includes limited time off taken from work
  • EEO Statement :

    Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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