Operational Key Account Manager - Pharma
Kuehne Nagel
Mississauga, Ontario, CANADA
6d ago

Ready for the next step in your career? Your Role We are currently looking for an Operational Key Accounts Manager to join our team in Mississauga, ON.

Your Responsibilities Drive operational excellence for assigned account(s) and to continuously monitor and improve the quality and consistency of service delivery and data quality.

Taking a pro-active approach and driving the process forward toward improved customer loyalty through an improved customer experience.

Ongoing management of KN promise to the customer and ensure that the right and commercially responsible processes has been implemented across all operationally involved departmentsWork closely with the customer service and operations for the BU as well as sales.

Review KN and customer processes and updating or initiating update of SOP’s where required take ownership of SOP including maintenance and updates.

  • Create and manage various reports as required by the client and KN operations. Take ownership of and continuously manage SOP, MOP to ensure they reflect the customer requirements, that they are carried out accordingly and that all the people who need to know, have the latest information on hand and are appropriately trainedGenerate and manage relevant customer specific reports;
  • initiate and manage the root cause analysis process for all non-compliances reflecting either data performance issues or operational failures and initiate, monitor and lead the necessary corrective actions.

    Conduct regular performance and business reviews internally with KN Operations and externally with the customers including QBR and Annual Review.

    Continuously provide training to all operational staff related to the business requirements of the account(s).Second level escalation point for assigned accounts (first level is Customer service)Reporting to the respective business unit manager (Seafreight / Airfreight / Customs etc.

    Ensure Company KPI's and data quality are met.Additional duties that may be assigned to you from time to time by the Company.

    Your Skills and Experiences 5+ years operational background in Logistics, preferably in Pharma.In depth knowledge of freight forwardingExperience reading and writing SOPsExcellent Customer service and problem solving skillsAbility to work independently but also lead team in understanding pharma processes and regulationsHighly analytical, process driven, and detail orientedWe offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly global dynamic work environment.

    If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

    At this time, we are considering only local candidates who are able to work without employer sponsorship.

    No agencies or phone calls, please. Only those whose experience best meets our requirements will be contacted.

    Kuehne + Nagel Ltd. is an Equal Opportunity Employer. Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

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