Facility Engagement Liaison
Doctors of BC
Terrace, BC, CAN
9d ago

THE TEAM : Physician and External Affairs Facility Engagement

Physician and External Affairs Facility Engagement

The Facility Engagement Initiative is being implemented under the oversight of the Specialist Services Committee (SSC). The SSC was formed in 2006 under the Physician Master Agreement to help the Doctors of BC, BC government and health authorities collaborate on the delivery of specialist services and support improvement of the specialist care system in BC.

It is a joint committee between the Doctors of BC and the BC government, with regular representation from health authorities.

Facility Engagement is a provincial initiative of the Specialist Services Committee that aims to strengthen relationships and engagement between health authorities and facility-

based physicians, to improve the shared work environment and the delivery of patient care.

THE JOB : Facility Engagement Liaison, North

Reporting to the Manager, Facility Engagement, the Facility Engagement Liaison (FEL), North is an important part of a collaborative team responsible for the implementation of the Memorandum of Understanding : Regional and Local Engagement.

The FEL team are regionally based roles that together support the implementation of the Facility Engagement Initiative, supporting between Physicians and Health Authorities across BC to meet the aims of the memorandum.

The FEL, North provides operational and strategic support and guidance for engagement activities between facility-based physicians and health authority partners at the facility and regional level.

This includes support for establishing and supporting Medical Staff Associations. This includes assisting facility-based physicians to hire and manage support staff, overseeing funding and budgeting, proposal preparation, and accountability reports.

In addition, working closely with Health Administration and leadership to support the aim of the Memorandum.

The Liaison will also support physicians and health authorities in their efforts to improve collaboration and engagement towards goals consistent with the Triple Aim : Improving the patient and provider experience of care, improving the health of populations and reducing the per capital cost of health care.

This is a home-based role with regular travel supporting 6-8 Medical Staff Associations and local health authority leaders within the Northern Health Authority.

This position is home-based, ideally in Terrace, BC.


  • Support the development and implementation of structures, processes and programs that support infrastructure of facility based engagement between physicians and health authorities.
  • Provides operational and strategic support and guidance to facility-based physicians and health authority partners in developing and optimizing effective engagement processes and lines of communication amongst physicians and with health authorities as well as assisting facilities in terms of governance capacity building, staffing, succession planning, financial administration, communications, reporting and mediation.
  • Assists with the implementation and optimization of governance and operational structures and processes at their assigned facilities consistent with SSC policy.
  • Communicates with physicians, health authorities and the SSC on both progress and / or challenges associated with assigned facilities and identifies possible solutions and works with SSC regarding facility engagement related communications.
  • Implements and provides objective data and reports regarding assigned facilities to the Director, Facility Physician Engagement for reporting to the SSC on a regular basis.
  • Implements and supports evaluations, prioritization and measurement tools in an objective and non-partisan fashion including preparation of case studies and examples to support province wide implementation of the initiative.
  • Support both local and provincial initiatives for tracking, evaluating and reporting on the facility engagement.
  • Collaborate with other programs and joint clinical committees, and Doctors of BC staff where appropriate and support and contribute to the SSC's vision, strategies and goals, within their role of facility engagement.
  • WHAT YOU BRING Master’s or bachelors in Health Administration, Health Policy or similar, along with 5-10 years related experience in project or program management and stakeholder engagement.

  • Strong knowledge of health regions, current issues and trends, and experience working with health authorities, facilities and physicians
  • Demonstrated leadership and change management experience and a solid track record in multiple stakeholder management.
  • Skills in diplomacy, conflict resolution, presentations, communications, facilitation and relationship building.
  • Excellent computer skills (Word, Excel, PowerPoint, Outlook).
  • Valid drivers’ license and car, along with willingness to travel extensively within the Interior of BC and be flexible accommodating evening meetings, overnight stays and home based working.

    Building Relationships (A)

    Sets objectives necessary for obtaining feedback and assistance. Maintains effective communication. Shares ideas, issues, and opportunities with members of personal network.

    Seeks referrals from others with relevant expertise and influence. Attends and maintains relationships with relevant formal and informal professional groups and organizations.

    Change Advocate (A)

    Leads the planning and implementation of change programs that impact critical functions / processes. Partners with other resource managers / change agents to identify opportunities for significant process enhancements.

    Recommends changes that impact strategic business direction. Sets expectations for monitoring and feedback systems and reviews performance trends.

    Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance. Improves efficiency by spearheading pilots and planned functional change initiatives.

    Strategic Thinking (E)

    Uses extensive knowledge of the organization and the health care environment to develop successful strategies consistent with organizational vision and objectives, understanding the organization’s long-

    term goals and anticipating potential threats and opportunities. Evaluates the effectiveness of strategies and programs against organizational mission and goals, and implements changes to improve performance when required.

    Advises others on how to interpret the current environment and assess / plan for likely future scenarios. Redirects activities of the organization and team in the direction of new goals and / or priorities.

    Negotiating (A)

    Negotiates skillfully in difficult situations with both internal and external stakeholders, settling differences with minimum noise, thoughtfully fashioning creative solutions that satisfy all parties and winning concessions without damaging relationships.

    Demonstrates confidence, politically savviness and maintains credibility with key decision-makers while focusing on achieving value-

    added results. Prepares and effectively runs negotiating meetings to achieve a specific objective, quickly adjusting personal positions and style if circumstances change favorably or unfavorably.

    Executive Presence (A)

    Demonstrates responsiveness and respectfulness, able to see the big picture in all situations and bring others on board with one’s own ideas and actions.

    Responds constructively in high pressure situations, using confident body language to captivate the attention, interest and respect of others.

    Understands diverse internal and external interest groups and power bases within the working environment to lead and negotiate most effectively.

    Thinks before speaking and states own perspective confidently but diplomatically despite potential challenge from influential third parties.

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