Services Operations Specialist--Bilingual
Insight Enterprises, Inc.
Montreal, Queb, CA
3d ago
source : SuccessFactors

As a Services Operations Specialist you’ll help to coordinate activities that drive the sales process and support our customers in a team environment.

What you’ll do at Insight :

  • Responsible for placing purchase orders with multiple vendors.
  • Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product.
  • Review list of workflows past their SLAs and follow up with teammates
  • Subcontractor SOWs and Statements of Work (SOWs), as needed :
  • Create simple documents, ensuring correct template is used and all required master agreements are in place
  • Proof and edit all content
  • Manage team mailbox, ensuring emails are addressed throughout the day
  • Address any issues that are submitted
  • Production :
  • Identifying Billing and Inventory discrepancies
  • Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
  • Verify contents of shipment compared to shipping documents while noting any discrepancies or damage. Operate computer terminal to enter receipts and printer to print labels.
  • Accurately mark the correct number on product, and correctly label products.

    What you’ll need to join Insight :

  • Minimum 2 years’ experience in a similar role
  • Fluent in English and French, both written and spoken
  • Experience in a high volume purchasing environment
  • Understanding in Microsoft tools
  • Ability to effectively communicate, present and articulate strategies across various audiences; sales, marketing, partners, clients, consultants, executive leaders (internal and external)

    The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • while performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Light to moderate lifting is required
  • Ability to uphold the stress of traveling
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

    The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.
  • Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,

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