Software Engineer, Production Support - Mobile
6d ago

Job Category

Products and Technology

Job Details

Software Engineer, Production Support - Mobile

At Salesforce, trust is our #1 priority. Our software is used by 100,000+ companies who demand a high quality, responsive and predictable application.

As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers, with an emphasis on mobile technologies.

You should be passionate about solving tough technical problems and recommending improvements to products and processes.

Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing :

Using your iOS, Android, API, and client-side UI skills to solve critical customer technical escalations to R&D from our Technical Support organization

Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization

Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code

Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

Providing timely information to customer facing teams to improve overall customer satisfaction

Mentoring Technical Support on technical issues and best practices

Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert

Championing Supportability and Debuggability initiatives throughout R&D

What we’re looking for :

Extensive knowledge of iOS APIs, Objective-C, JavaScript, and commonly used concepts such as categories, protocols, properties, message, ivars, and selectors, along with excellent device-specific debugging skills.

Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

Unparalleled troubleshooting and problem-solving skills

Excellent written and verbal communication skills, as exemplified by clear bug / issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

Bachelor's Degree. BS or MS in Computer Science preferred.

Experience required :

Associate Member of Technical Staff : 0-2 years of experience

Member of Technical Staff : 3-5 years of experience

Senior Member of Technical Staff : 5-7 years of experience

Lead Member of Technical Staff : 7-9 years of experience

Principal Member of Technical Staff : 10+ years of experience.

There are opportunities for international travel for training and mentoring, but this position requires no formal travel.

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