Products and Technology
Software Engineer, Production Support - Mobile
At Salesforce, trust is our #1 priority. Our software is used by 100,000+ companies who demand a high quality, responsive and predictable application.
As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers, with an emphasis on mobile technologies.
You should be passionate about solving tough technical problems and recommending improvements to products and processes.
Technical skills are important, but so are persistence, patience and communication.
What you’ll be doing :
Using your iOS, Android, API, and client-side UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
Championing Supportability and Debuggability initiatives throughout R&D
What we’re looking for :
Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug / issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Bachelor's Degree. BS or MS in Computer Science preferred.
Experience required :
Associate Member of Technical Staff : 0-2 years of experience
Member of Technical Staff : 3-5 years of experience
Senior Member of Technical Staff : 5-7 years of experience
Lead Member of Technical Staff : 7-9 years of experience
Principal Member of Technical Staff : 10+ years of experience.
There are opportunities for international travel for training and mentoring, but this position requires no formal travel.
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