Portfolio Services Officer
Edmonton, CA
1d ago


Reporting to the Manager of the designated account, the Portfolio Services Officer is responsible for providing functional and administrative support to the account in one or more of the following areas : Environmental, Health & Safety, Contract Administration, Operation support, Administration and the Computerized Maintenance Management System.

This position acts as the account contact in a specific functional area as well as provides administrative support to the managers as required.


  • Provide day-to-day functional support, guidance and information to Team Members and Account management
  • Lead, coordinate and assist with special function as assigned
  • Organize, coordinate and document manager meetings, including meeting minutes, project tracking updates, action logs and all required follow-up
  • Plan, organize and coordinate client meetings and external travel for managers as required, including travel booking, external meetings and expense reporting
  • Prepare communications, presentations, agendas, minutes and spreadsheets for specific projects and assignments
  • Researches and compiles data related to functional groups and support
  • May be responsible for the collection of technical data and the maintenance of databases
  • Generates regular and ad hoc reports for the account, as required
  • Develops, implements and updates procedures pertaining to functional area
  • May be required to facilitate information sessions and / or training sessions for BGIS Canada's Team Members
  • May support quality assurance inspections of portfolio properties to ensure service delivery meets or exceeds contractual requirements
  • Other duties as assigned
  • Decision Making Capacity

  • Must be able to organize their schedule to ensure that contract deliverable dates are met
  • Must be able to evaluate and escalate service requests based on a pre-determined prioritization criteria
  • Recommendations and decisions will be made with the Client’s best interest in mind
  • MINIMUM EDUCATION : Community college diploma or equivalent training (e.g. RPA, CET)

    JOB-RELATED EXPERIENCE : More than one year up to three years

    Knowledge & Skills

  • May require technical knowledge and expertise of particular functional area
  • Strong computer skills
  • Strong written and verbal communication skills
  • Proven analytical skills and problem solving ability
  • Advanced knowledge of Microsoft Office applications, including Excel, PowerPoint, Word
  • Exposure to Access, Maximo, Oracle, and Crystal Reports is beneficial
  • Excellent time management skills
  • Confidentiality and discretion as will be exposed to highly confidential information
  • Licenses and / or Professional Accreditation

  • Required Security Clearance, where applicable
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