What do you do?
The District Manager in Training will learn the District Manager Role. A District Manager is responsible for overseeing store operations for 10-15 retail locations.
This includes but is not limited to recruitment, talent management, coaching, training, & compliance. District Managers are ultimately accountable for meeting and / or exceeding budgeted targets to include but not limited to Revenue, Labor, Debt, Expenses and over all EBITDA along with ensuring customer satisfaction and product quality.
Duties / Responsibilities
Implementing Corporate Strategy Within The District by :
Consistently communicating and implementing the company’s goals, values, strategies and policies
Determining the needs of the District (long term and short term)
Setting measurable goals and objectives
Motivating Managers and staff to achieve those goals and objectives
Delegating secondary responsibilities to Store Managers and others
Teaching and Training Within The District by :
Coordinating recruitment of CSR’s and Managers
Monitoring, to ensure that all employees are meeting Customer Service Standards
Ensuring that all employees are meeting expectations of the CSR Training Program
Training Managers capable of meeting or exceeding Management Standards
Measuring performance of CSRs, Managers and Stores
Recognizing achievement at all levels
Liaise with Regional Trainer to ensure training needs are met within District
Administrating Day To Day Operations Within The District such as :
Monitoring controllable expenses and initiating corrective actions as necessary
Supervising timely and accurate accounting and reporting from the stores to Head Office
Liaising between Head Office and District stores so as facilitate an efficient flow of information in both directions
Controlling and managing company inventories and assets, such as; store cash limits
Ensuring operational and store security is maintained
Adjusting and improving existing systems to meet the constantly changing needs of the District and organization (in consultation with the NOM and Head Office)
Conducting store visitations and audits as detailed by Regional Director of Operations.
Developing Business Within The District by :
Implementing District marketing strategies in conjunction with other Districts and Head Office
Creating and maintaining a cooperative relationship with Government agencies
Developing a network of positive contacts within the business community
Conducts business to business calls and models this with store staff to demonstrate and coach revenue generation skills to the store.
Conducts one on one’s with all managers consistently for coaching and development
Facilitates meetings regularly with all store managers in the timely manner district
Accessibility to staff respond to check approvals and emergencies in a timely manner
Human Resources :
Effectively interviewing and selecting CSR and MDP candidates suitable for employment.
Completing required HR paperwork on a timely basis, including but not limited to : new hire processing, terminations, benefits enrollment, and status changes.
Demonstrating sound judgment with subordinates, recognizing individual differences and abilities, in order to build solid teams at all locations.
Develop and execute District succession plans and talent management plans.
Administering progressive discipline according to established guidelines.
Completing All Other Tasks as Directed by the Regional Director of Operations
Bachelor’s degree required
Two or more year’s practical Management experience as a store Manager. Mixture of DFG and or previous management experience of a multi-unit organization for a minimum of 3-5 years.
Excellent organization, team management & financial management skills
Self-reliant / self-starter
Excellent interpersonal and communications skills
Good analytical skills
Excellent role model and leader, able to motivate and get results from others
Able to adapt to a changing business environment
Committed to providing outstanding customer service