Intermediate Business Systems Analyst
Procom
Calgary, Alberta, Canada
4d ago
source : CareerBuilder, LLC

Intermediate Business Systems Analyst :

On behalf of our client, Procom is seeking an Intermediate Business Systems Analyst for a 6 month engagement.

Intermediate Business Systems Analyst Job Details :

Our valued client requires an Intermediate Business Systems Analyst to provide second level technical application support for various business applications.

The successful candidate will play an integral role by employing an in-depth understanding of the business processes and the application of technology to find creative solutions

Intermediate Business Systems Analyst Responsibilities :

  • Respond to Production Incidents within defined Service Level Agreements that have been escalated from various help desks and business teams
  • Perform detailed technical root cause analysis, referencing existing documentation / Incidents
  • Escalate Incidents accordingly to appropriate teams while corresponding with Business and Developer contacts
  • Create and document technical workarounds for known errors
  • Participate in projects on a transition to support basis
  • Intermediate Business Systems Analyst Must Have Skills :

  • At least 3 years of work experience supporting business applications and / or processes; experience with ITIL best practices preferred
  • Some post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
  • Knowledge of Microsoft Office suite, specifically Visio, Excel, SharePoint, One Note / One Drive, and Outlook.
  • Experience in the Insurance Industry and / or familiarity with ServiceNow, JIRA, and Confluence considered an asset.
  • Intermediate Business Systems Analyst Nice to Have Skills :

  • Knowledge of Microsoft Office suite, specifically Visio, Excel, SharePoint, One Note / One Drive, and Outlook.
  • Experience in the Insurance Industry and / or familiarity with JIRA and Confluence considered an asset.
  • Experience delivering exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
  • Experience ensuring day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
  • Experience supporting and guiding others through changing conditions and encourage the exploration of new opportunities or innovations.
  • Experience with cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
  • Intermediate Business Systems Analyst Assignment Length :

  • 6 months
  • Intermediate Business Systems Analyst Job Location :

  • Calgary, Alberta
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form