Position Type : Full-time, permanent
Location : Downtown Toronto (very near Union Station)
Client title : Business Analyst Dynamics 365
Senior Business Analyst to strengthen an in-house Dynamics 365 Team
Our esteemed client is a global alternative asset manager with over $350 billion in assets under management. The Technology Group and Human Resources Services are internal functions providing global operations and business supports across the client's business segments.
The Business Analyst (BA) will provide a detailed understanding on the features and functionality of MS Dynamics 365 for Finance and Operations from the user and technical aspect and how the business process is achieved using the application.
The BA will report the Program Director and will work closely with D365 Power Users, vendors, internal stakeholders, and external stakeholders.
Stage 1 will focus on configuring Toronto systems, Stage 2 will be training up and learning the UK configuration (different from Toronto) and Stage 3 will focus on Asian operations.
Accountable for MS Dynamics 365 for Finance and Operations ongoing support and enhancements, business requirements definition, end user access, and configuration.
Ensure quality and timely delivery of application support to end users. Documenting application support procedures for Tier 1 and 2 support groups and providing Tier 3 support.
Experience in gathering and analyzing business requirements; ability to read and write user documentation as well as strategic technology documents;
ability to understand and interpret business processes, workflows, and systems to identify solutions or opportunities for application improvements (e.
g. utilizing application functionality or improving application system performance); ability to leverage application / technology functionality to resolve complex business issues.
This will include using out-of-the-box functionality as well as custom-developed functions from previous implementations.
Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of business applications.
Facilitate meetings such as design / requirement gathering session or technical training sessions.
Work with Program Director and Service Delivery Managers to analyze and validate the business needs of stakeholders.
Complete applicable project-related documentation, including; design specifications, application test plans, test cases and scripts, as well as end-
user and system admin guides.
Perform impact analysis of changes to an application or technology platform.
Manage small to medium-sized solutions, including minor enhancements, reports development (via Management Reporter / SSRS), and operational support of MS Dynamics 365 for Finance and Operations.
Work closely with the Applications Support, Service Delivery, and other Application Management teams to ensure business systems and system implementations are supported appropriately.
Contribute to the technology roadmap for selected business applications and systems.
5+ years as Business Analyst , with at least one project supporting the Finance & Operations modules of MS Dynamics 365 for an enterprise level client
Experience working in Finance Operations and supporting multi-entity, multi-currency businesses in month-end / quarter-
end reporting , issue resolution, enhancements, etc.
Deep understanding and experience in the use and of large-scale Finance ERPs (e.g. SAP, Oracle, IFS, Dynamics ) and General Ledger systems to meet business financial needs.
Candidates should have experience extracting data and creating reports.
Advanced Microsoft Excel skills, knowledge of macros is beneficial
Proficiency in developing SQL queries and extracting data from databases and understand complex database schemas and database objects.
Nice to have
Bachelor's degree in Finance or Information Technology is preferred
Knowledge of accounting guidelines and principles.
Experience working in a multi-client environment.
Process engineering (Black belt) is an asset
Experience working in a tiered service delivery framework (e.g. Tier 1, Tier 2 and n-Tier support levels) environment.
Business Analysis Business / Systems Analyst 5 - 7 years Please describe your experience supporting the Finance & Operations modules of MS Dynamics 365 for an enterprise level client (Must-have)