Assistant Store Manager I - CrossIron Mills
RockyView, AB, CA
2d ago

Sample of tasks required of role :


  • Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
  • Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
  • Productivity Management : holds the management team accountable for personal productivity and management contribution
  • Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
  • Understands changes in market with potential impact on business performance and supports the execution of sales strategies / tactics
  • Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
  • Acts as brand ambassador in the market / mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
  • Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and / or District Manager as needed
  • Develop team to build long-term relationships with customers to drive business
  • Takes initiative; has a high level of ownership and accountability for results of self and others
  • Works directly with the Store / District Manager to protect and drive the needs of the business
  • Ensures all daily tasks are completed without negatively impacting service of Coach standards
  • Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
  • Builds trusting relationships with peers and team; acts as advocate for the Brand
  • Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
  • Delegates and empowers others
  • Creates enthusiasm and positivity for a shared vision and mission
  • Recognizes and values individual performance

  • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
  • Resolves performance problems using appropriate communication, coaching and counseling techniques
  • Adheres to all retail policies and procedures including POS and Operations
  • Leverages / understands Coach’s tools and technology to support Service and Operations of store
  • Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
  • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
  • Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.
  • e. payroll, staffing, scheduling, merchandising)

  • Interacts and communicates with Lead Supervisor and Store Manager
  • Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
  • Adheres to all retail policies and procedures including POS and Operations
  • Leverages and understands Coach’s tools and technology to support Service and Operations of store
  • Competencies required :

  • Drive for Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
  • Steadfastly pushes self and others for results.

  • Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services.
  • Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

  • Creativity : Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions.
  • Tends to be seen as original and value-added in brainstorming settings.

  • Interpersonal Savvy : Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport.
  • Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.

  • Learning on The Fly : Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions.
  • Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

  • Perseverance : Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity : Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture.
  • Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective;
  • is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

  • Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes;
  • fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;
  • creates a feeling of belonging in the team.

  • Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
  • lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;
  • is not afraid to take negative action when necessary.

    Additional Requirements :

  • Experience : 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace. Education :
  • High school diploma or equivalent; college degree preferred.
  • Technical : Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook).
  • Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
  • Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room;
  • climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to process product shipment / transfers

  • Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
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