2 Positions to Fill. Our client is seeking two Senior Desktop Support Technicians to provide Windows 7 / 10 technical support in-
person and via phone. One will be working in Burnaby, BC; and the other one will be working in Downtown Vancouver.
6 month initial contract with high chance of multiple renewals. 37.5 hours / week.
Logging and monitoring of customer questions, issues and problems through resolution / completion.
Creation and maintenance of customer service request documentation through resolution.
Provision of customer updates and status reports with regards to open customer issues as appropriate
Ensure problem resolution via the maintenance of appropriate action plan and / or project plan
Serve as primary escalation point for all problem / issues along with all members of the Support team.
MUST HAVE SKILLS :
5+ years Desktop Support experience
Troubleshooting for Windows 7 and Windows 10
Customer facing and on-site support experience supporting a large volume customer ( 2000 users )
NICE TO HAVE :
Iphone Support / Mobile device enrolment / troubleshooting
Hardware troubleshooting experience
Help Desk / Entry Level Desktop Support Technician 5 - 7 years Describe your experience as a Desktop Support Tech where you provided Windows 7 / 10 technical support both in person and on phone (Must-have)
Initial 6 month contract with certain extension for 2 - 3 years. 7.5 hours / day, 37.5 hours / week.