Account Representative - Modernization (London or Hamilton)
Schindler
Hamilton, ON, Ontario, CA
2d ago

Primary Function

The Account Representative Modernization identifies opportunities through key customer contacts and industry information.

He / She locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Responsibilities

Portfolio Growth and Retention

  • Understand financial goals and expectations of company, and meet and / or exceed assigned sales and customer objectives
  • Plan, develop and implement NI Sales and MOD strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
  • Assemble and present information for New Installation / Modernization offerings
  • Identify and pursue potential customers to drive and support strategic growth objectives
  • Analyze customer needs and secure desirable business through application of company products and services
  • Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
  • Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
  • Process / Project Management and Administration

  • Develop sales proposals for NI and Modernization and prepare estimates for the sale of company products and services
  • Assure full utilization of systems and follow best demonstrated practices (BDP)
  • Prepare and maintain required customer information and files in accordance with established procedures
  • Work in cooperation with Contract Control on sales contract agreements
  • Accounts receivable management for assigned accounts, and expedite final payment on new installation projects when the elevator is completed
  • Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
  • Customer and Account Management

  • Build and maintain favorable client relationships
  • Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
  • Assist architects and / or developers with application of company products through layout data and specifications
  • Knowledge

  • Bachelor Degree preferably in Business Administration or Engineering
  • 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales of capital equipment
  • Critical Skills

  • Proficient in MS Office
  • Communication : Communicate clearly and articulately
  • Customer Service : Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
  • Negotiation : Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
  • Persuasion : Motivate customers to act or react in a manner to support business growth
  • Presentation : Ability to present materials clearly and engage audience
  • Problem Solving : Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork : Ability to interact with all levels and be an integral part of the operation
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