To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support.
To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties.
To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.
The successful candidate must be able to work shifts including weekends, nights, and evenings.
WHAT YOU’LL DO
Provide exceptional service in order to enhance customer experience;
Seek compliance with property standards, rules and regulations;
Perform highly visible patrols of assigned patrol areas / zones and positively engage with clients on a continual basis;
Work closely with other departments, especially Guest Services, to provide customer service support to clients. To respond and have accountability for the resolution of customer concerns / complaints;
Assist clients with specific problems, such as safety concerns, illness or emergencies, etc.;
Protect the property and maintain a safe and welcoming environment;
Enforce the property’s rules and regulations in a fair and responsible manner;
Remain vigilant for signs of criminal and / or suspicious behaviour related to the property and initiate the appropriate steps to report / follow up as per operating guidelines;
Remain prepared to respond to crime, disturbances, fire and emergency situations as per life safety training, fire / bomb threat evacuation procedures and / or operating guidelines;
Assist clients by responding to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
Report and follow up on hazards and / or deficiencies identified during the course of duty
Inspect fire equipment on a daily basis;
Respond to medical emergencies and provide first aid, CPR or AED support as necessary until medical professionals arrive;
Prepare written reports using the Company’s standard report-writing program;
Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
Support of JH&S program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
To provide after-hours lock-up and morning open-ups;
Complete CF Serve and Secure program with annual recertification;
Perform other duties as assigned.
WHO YOU ARE
A team player with strong interpersonal skills;
Customer service focused;
Strong communicator, verbal and written;
Able to use sound judgment, discretion and overall decision-making skills;
Able to use tact and diplomacy in dealings across a range of settings and situations;
Able to work in a challenging, fast-paced environment.
WHAT YOU NEED TO SUCCEED
Post-secondary education in Law Enforcement / Security or equivalent;
Minimum one (1) year of mall security experience preferred;
Provincial Security License;
Current CPR / First Aid Certification;
Knowledge of Trespass to Property Act;
Working knowledge of Occupational Health and Safety Act;
WHMIS and other safety courses an asset;
Knowledge of applicable federal, provincial and municipal legislation and regulations;
Basic computer skills are required;
Prior work experience in a customer service environment is a definite asset;
Working knowledge of emergency and standard operating procedures;
Ability to maintain and enforce access control procedures;
Knowledge of crowd control in emergency situations and emergency events;
Ability to use and inspect safety, fire and security systems.
BUILD YOUR FUTURE WITH CADILLAC FAIRVIEW
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels.
We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.
We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.
Imagine a place where you can make a difference!
WHY WORK AT CF?
At Cadillac Fairview, we believe that people are core to our success. You’ll join a diverse community and award-winning team, where your talent and commitment to excellence are welcomed, valued and respected.
Are you up for the challenge?
CF is committed to creating a diverse and inclusive environment. If you need accommodation during the recruitment, assessment, and / or selection process, please notify your CF contact or email cfcareers cadillacfairview.com.