Personal Care Specialist, Greater Toronto Area (Home Based)- 18 month contract
Specialty Group
Canada, Ontario, Greater Toronto Area
1d ago

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

18 Month Contract

What you will be doing

The Personal Care Specialist for the Program is responsible for managing specific on- boarding of patients in a given geographical area.

The individual will work directly with patients and liaise with Field Case Managers who will work closely with the patients’ physicians to provide proactive and seamless services with respect to the program by assessing the needs of each patient such that the service levels provide a clear differentiating factor between this Program and other patient support programs.

The resulting objective of this superior and proactive service will be increased patient enrolment in the program and improved patient outcomes.

What your background should look like (minimum qualifications)

  • Bachelor’s degree an asset
  • A minimum of three (3) years in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience
  • A minimum of three (3) years in a Customer Service setting
  • Knowledge of public, private and federal reimbursement an asset
  • Previous work using a CRM system an asset
  • Project management skills
  • Knowledge of SalesForce.com an asset
  • Ability to communicate and comprehend medical information
  • Demonstrated teamwork abilities
  • Ability to make decisions using sound judgment.
  • Ability to work autonomously and in a remote setting.
  • Strong organizational skills, creative problem solving and results oriented.
  • Ability to manage multiple tasks and priorities at once
  • Excellent communication skills
  • Good negotiating skills
  • Strong attention to detail
  • Strong sense of urgency
  • Ability to cope with increases in workload
  • Ability to communicate effectively with different types of clients
  • Ability to proficiently use computer and good knowledge of Microsoft Office
  • Ability to communicate effectively both orally and in writing and in both English
  • What AmerisourceBergen offers

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

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