Internal Title : Technical Program Manager)
About the role
Reporting to the Infrastructure & Production Operations director, the Technical Program Manager, is responsible for two areas of Tecsys’ infrastructure :
Service infrastructure & service reliability
Planning and executing programs, strategic initiatives and managing the operational aspects of project support
If you :
Are eager to lead and empower a team of skilled DevOps Engineers
Want to help shape the future of a growing Ops team
Have a passion for efficiency and want to help enable the scalability of infrastructure
Love defining concise workflows and processes, and driving the continuous improvement of standards
Understand the need to support our customers 24 / 7
Like to travel for business on occasion (>
10%) for quarterly offsites, and conferences, etc.
Keep reading because you may just have found the perfect career opportunity!
We’re looking for Talent
Tecsys’ mission is simple : We help good companies do great things. And to do that, we’re making waves in an industry that is undergoing massive change.
With innovation at the heart of what we do, we inspire companies to run smarter supply chains by leveraging the best technology in the world.
And we believe that people are inspired build the best technology at the intersection of passion and purpose; that’s where you come in.
Your Key Responsibilities
Mentor a team of highly technical DevOps Engineers and Database Administrators, and manage performance through individual development plans and continuous open and direct feedback.
Train and mentor the team in the adoption of DevOps technologies and AWS best practices.
Assist the Director with strategy, forecasting, budgets, expenditures, and technology vendor management.
Document, maintain and monitor daily operations of infrastructure technology, analyzing work, developing standards, setting deadlines, and following up on execution.
Monitor system life cycles to ensure that the specifications and functionality support the business objectives and architecture requirements.
Collaborate closely with the NOC team, and other departments, to ensure timely notification and escalation of possible issues / problems, root causes options, and recommendations for resolution.
Continuously improve deployment automation, while optimizing cost and availability.
Plan and execute the provisioning, deployment, maintenance, and operation of all AWS / cloud systems.
Manage reliability and SLA for production systems and SaaS products.
Implement disaster recovery, business continuity and redundancy plans.
And lots of other tasks, undertakings and challenges.
What You Bring to the Role
Bachelor's degree in a technical discipline
5+ years of experience in a technical leadership role (eg manager, team lead, architect)
Your personal tech stack includes demonstrated experience (technical certification would be an asset) with :
Information Technology Infrastructure Library (ITIL)
Basic knowledge of Java- or .Net-based development Track record in the adoption and promotion of DevOps culture, DevOps tools and practices
Ideally, you also have good knowledge of : GitLab (enterprise license) Terraform AnsibleKubernetesHelm Working at a SaaS company
More great reasons to join Tecsys
Building on excellence : More than well-established, we’ve been excelling for more than 30 years and we’re rapidly growing (have we mentioned that?
in an international market with immense potential.
Variety : If you are looking for a job with the same old daily routine , this is not for you. We can guarantee that you will never have a boring day at Tecsys.
You’ll get to face new challenges and flex a lot of different muscles.
Rewards & balance : We combine competitive compensation with a generous benefits package. We’re likeminded professionals collaborating in a relaxed workplace with a family-like atmosphere.
We empower professional development, promote personal growth, and reimburse for educational opportunities. We’re involved in our community and embrace volunteerism.
We like that mix - and you will too.
The respect and recognition you deserve : That’s one of the many reasons why we have one of the lowest turnover rates in our industry.
We are diverse, eclectic, and collaborative. Each of us will grow, stumble, learn and evolve. Our differences make us stronger.
Life at Tecsys is about giving you all the tools you need to feel comfortable, confident, and successful. Join us.