Customer Service Representative
Heritage Parts
Burnaby, BC, CAN
5d ago

Customer Service Representative

About Us

Heritage Parts, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM food service replacement parts on the ground in Canada.

We are the leader within our industry and are looking to grow our team! We are looking for a full-time, permanent Customer Service Representative.

Strong interpersonal skills are absolutely essential for success within this role, as well as the ability to be careful, articulate, and accurate.

If you are professional, quick to learn, and accurate; and if you love interacting with people, we encourage you to apply to join our dynamic team

Position Summary :

In the role of Customer Service Representative, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location.

Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts.

As the face of Heritage Parts, the Customer Service Representative plays an important role as they deliver the professionalism, competence, and care that the customer experiences first hand.

This role will report into the National Customer Service Manager and training will be provided.

Responsibilities Include :

  • Manage all inbound / outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers (Training provided)
  • Listen to and understand customer needs and be able to provide quotes over the phone
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for customers by demonstrating strong listening and negotiation skills while speaking with customers efficiently process requests increase customer satisfaction
  • Other duties as assigned
  • Qualifications :

  • 2 to 3 years of customer service and office experience preferred
  • Experience using : Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email
  • Previous parts knowledge or technical skills preferred, but not required
  • Why work for Heritage Parts :

  • We are profitable, stable, and growing - which makes us exciting to be a part of!
  • We recognize high performance and support continued development
  • Our people are fun and collaborative while being hardworking and dedicated to the success of our business
  • If you have the drive, we have the opportunity for input and growth
  • We provide a competitive compensation and benefits package
  • Apply
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