Customer Service Representative
Heritage Parts, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM food service replacement parts on the ground in Canada.
We are the leader within our industry and are looking to grow our team! We are looking for a full-time, permanent Customer Service Representative.
Strong interpersonal skills are absolutely essential for success within this role, as well as the ability to be careful, articulate, and accurate.
If you are professional, quick to learn, and accurate; and if you love interacting with people, we encourage you to apply to join our dynamic team
Position Summary :
In the role of Customer Service Representative, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location.
Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts.
As the face of Heritage Parts, the Customer Service Representative plays an important role as they deliver the professionalism, competence, and care that the customer experiences first hand.
This role will report into the National Customer Service Manager and training will be provided.
Responsibilities Include :
Manage all inbound / outbound calls in a courteous, customer oriented manner
Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers (Training provided)
Listen to and understand customer needs and be able to provide quotes over the phone
Process customer purchase orders through the computer system, ensuring accuracy
Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
Maintain strong relationships with the customers and manufacturers
Act as the primary contact for customers by demonstrating strong listening and negotiation skills while speaking with customers efficiently process requests increase customer satisfaction
Other duties as assigned
2 to 3 years of customer service and office experience preferred
Experience using : Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
Strong data entry skills and proofreading abilities
Ability to work in a high pressure, fast paced environment
Team orientated and customer service approach to work
Strong time management, organization and multitasking abilities
Excellent communication skills over the phone, in person, and through email
Previous parts knowledge or technical skills preferred, but not required
Why work for Heritage Parts :
We are profitable, stable, and growing - which makes us exciting to be a part of!
We recognize high performance and support continued development
Our people are fun and collaborative while being hardworking and dedicated to the success of our business
If you have the drive, we have the opportunity for input and growth
We provide a competitive compensation and benefits package