ALL - Accor Live Limitless Loyalty Supervisor
FRHI
Calgary, Canada
2d ago

Summary of Responsibilities :

Reporting to the ALL Accor Live Limitless Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Ensure ALL members receive the highest attention prior, during and after their stays at the hotel
  • Ensuring all member profiles are current and accurate using the applicable computer applications
  • Monitor each department to ensure the ALL report is reviewed daily
  • Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the ALL reports and reviewing billing procedures
  • Liaise with all key departments, gather correct informationpreferences and ensure data is updated
  • Review all guest incidents and ensure proper follow up is completed with the relevant departments
  • Create daily and weekly reports highlighting upcoming member arrivals and in house guests
  • Communicate the program details and updates on a regular bases at Colleague orientation and hotel general meetings
  • Balance operational, administrative and Colleague needs
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous experience in a Front Office role required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline an asset
  • Excellent written and verbal interpersonal and communication skills
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

  • Consistent
  • Occasional kneeling, pushing, pulling, lifting up to 50 lbs.
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements :

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    The Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

    We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.

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