Summary of Responsibilities :
Reporting to the ALL Accor Live Limitless Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service
Ensure ALL members receive the highest attention prior, during and after their stays at the hotel
Ensuring all member profiles are current and accurate using the applicable computer applications
Monitor each department to ensure the ALL report is reviewed daily
Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the ALL reports and reviewing billing procedures
Liaise with all key departments, gather correct informationpreferences and ensure data is updated
Review all guest incidents and ensure proper follow up is completed with the relevant departments
Create daily and weekly reports highlighting upcoming member arrivals and in house guests
Communicate the program details and updates on a regular bases at Colleague orientation and hotel general meetings
Balance operational, administrative and Colleague needs
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Previous experience in a Front Office role required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University / College degree in a related discipline an asset
Excellent written and verbal interpersonal and communication skills
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to) :
Occasional kneeling, pushing, pulling, lifting up to 50 lbs.
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements :
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
The Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.