Description : Position Summary :
Position Summary :
A branch service manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs.
The branch service manager oversees the maintenance supervisor and / or technicians to assure the location aligns business objectives and customers demands.
Major Responsibilities :
Manage preventative maintenance scheduling, quality, and customer satisfaction
Listen to and resolve customer complaints regarding services, products, or personnel
Hire, train, and evaluate personnel
Assure that each direct report understands the company objectives
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
Provide staff with assistance in performing difficult or complicated duties
Plan and prepare work schedules, and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Formulate pricing policies according to profitability requirements
Other projects and tasks as assigned by supervisor
At least 3 years of previous work experience in diesel shop maintenance required
At least 1 years of supervisory experience required
Associates Degree (business or technical) or Vo-Tech Graduate required
In-depth knowledge of all vehicle components including : engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
Brake / air brake certification, diesel certification, EPA 608 / 609 certification, and HVAC certification required.
Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint required
Strong written / oral communication and people management skills required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required
Physical Requirements :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate must regularly lift and / or move up to 25 / lbs12kg, frequently lift and / or move up to 50lbs / 23kg and occasionally lift and / or move up to 100lbs / 45kg.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Penske is committed to the principle of equity in employment.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co.
Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia.
Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions.