Talentcor Mississauga is recruiting for Customer Service (Order Entry) Specialists in Oakville . The successful candidates will be working for a large company involved with industries such as power, energy connections, aviation, healthcare, and home & business solutions.
Responsible for full order management
Handle inbound / outbound calls, from the phone queue and achieve KPIs
Facilitate problem resolution to increase customer satisfaction.
Ensure a timely and accurate response to customer inquiries on billing issues, quote requests, material availability, payment application discrepancies and other miscellaneous matters pertaining to their account
Proactively action all reports
Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results
Attention to detail and strong quality of work around order entry
Customer service and call centre experience with superior phone skills
Tech Savvy, comfortable entering and retrieving data in a variety of software platforms
Strong problem-solving skills; ability to make quick and sound decisions in emergency situations
Ability to work in a fast paced, performance based environment
Excellent organizational and time management skills, with the ability to work under pressure and multi task
Pay Rate : $19.50 / hour