Customer Service (Order Entry) Specialists
Talentcor
Oakville, Ontario, Canada
11d ago

Talentcor Mississauga is recruiting for Customer Service (Order Entry) Specialists in Oakville . The successful candidates will be working for a large company involved with industries such as power, energy connections, aviation, healthcare, and home & business solutions.

Accountabilities :

Responsible for full order management

Handle inbound / outbound calls, from the phone queue and achieve KPIs

Facilitate problem resolution to increase customer satisfaction.

Ensure a timely and accurate response to customer inquiries on billing issues, quote requests, material availability, payment application discrepancies and other miscellaneous matters pertaining to their account

Proactively action all reports

Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results

Requirements :

Attention to detail and strong quality of work around order entry

Customer service and call centre experience with superior phone skills

Tech Savvy, comfortable entering and retrieving data in a variety of software platforms

Strong problem-solving skills; ability to make quick and sound decisions in emergency situations

Ability to work in a fast paced, performance based environment

Excellent organizational and time management skills, with the ability to work under pressure and multi task

Pay Rate : $19.50 / hour

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