JOB DESCRIPTION :
Live and work in beautiful Wolfville NS! Our client, Rafuse Home Hardware, is searching for an experienced Store Manager to manage a busy retail location and lead a team of professionals.
The Store Manager is responsible for all store operations, including maintenance of facilities & vehicles, inventory control, marketing, merchandising, sales, cost containment, personnel management and motivation.
The store manager accomplishes his or her objectives by personal action and / or delegation of responsibility as appropriate.
The store manager performs all assigned tasks with sufficient speed and accuracy to ensure courteous and prompt customer service is maintained at all times.
DUTIES / RESPONSIBILITIES :
Direct the complete retail operation of the store within the specific guidelines of current company policy.
Implement all policies, procedures, and objectives as determined by owners.
Analyze internal and external changes that affect the store operation or long term goals and make or recommend changes or adjustments while keeping owners informed.
Establish sales and productivity goals for operations and ensure that they are met.
Track daily sales and compare them to projected sales.
Develop new operational plans and procedures as changes make them necessary .
Understand the POS system, and procedures related to purchasing, sales and accounting.
Ensure cash reports and deposits balance daily.
Maintain good communications with owners, management and employees at all times.
Participate and represent store in local community events.
Understand store traffic patterns and schedule staff accordingly.
Keep abreast of the competition in store area; communicate findings with owners and staff.
Read trade publications, manufacturers’ literature, training materials, etc., to keep on top of industry trends and activities and to gain product knowledge.
Take an active role in warehouse, inventory, merchandising, marketing, and sales activities to provide an example for employees and to maintain familiarity with all phases of store operations.
Establish and maintain safety training and loss prevention programs.
Provide direction to management staff.
Treat all employees with respect.
Ensure all new staff are properly trained and oriented to the company with regards to safety and work procedures.
Supervise in-store personnel to keep productivity at peak levels.
Facilitate prompt settlement of employee complaints and problems.
Take appropriate disciplinary actions when employees are guilty of violating company rules and policies; document and maintain complete and accurate records of such actions.
Conduct staff meetings or smaller team meetings, in order to discuss problems, review operational objectives, and recognize and celebrate accomplishments.
Develop those personnel capable of assuming further responsibilities within the company.
Establish vacation, holiday, flex-time, time-off schedules, etc.
Explain fringe benefits to employees.
Develop and maintain job descriptions for all employees; keep employees properly informed about the tasks assigned to them.
Evaluate employee performance on an annual basis.
Be accessible to all employees for questions or comments about their job responsibilities.
Provide an environment that encourages high employee productivity and morale.
Ensure that all personnel maintain the knowledge and skills necessary to provide good customer service and to maximize sales, with particular attention to add-
on sales opportunities.
Recognize and reward employees who provide exceptional customer service and / or demonstrate excellent skills.
Set a good example by always following company policies and procedures.
Maintain good customer relations through your presence on the sales floor, knowledge of products and services, and ability to assist customers.
Facilitate the resolution of customer complaints.
Manage inventory to maximize profit .
Supervise the display of merchandise for maximum sales efficiency.
Prepare sales associates for sales and promotional activities.
Ensure merchandise is marked down in a timely and accurate way.
Create in-store promotions to build traffic.
Attend shows and Markets when required.
Work on additional duties and assignments as assigned by owners.
Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense.
Report any potential hazards and unsafe behavior to owners in order to have the situation corrected.
Attend bi-weekly meeting with owner to review sales, accounts receivables and various other topics.
Lead and mentor staff.
Team oriented : Work cooperatively in a team atmosphere.
Work a flexible schedule as needed.
Excellent communication skills.
Excellent mathematical skills.
Solid understanding of Home Hardware’s policies and procedures.
Willingness to continually develop professional skills and knowledge base.
Reports directly to Store Dealer-Owner
For additional information regarding this exciting and fast paced Store Management opportunity, please contact Cynthia McCutcheon : Cynthia summitsearchgroup.com 902 405 3607
Summit Search Group would like to thank everyone who applies. All resumes received will be reviewed and those candidates who match the criteria will receive follow up communications.