Network Planning Specialist
Edmonton, AB, CAN
22d ago

Technical Project Leadership

  • Provide leadership to complex telecom and network-based technical projects initiated from the business or internally to TIS.
  • Manage all technical aspects of assigned projects, including project charters, stake holder engagement, design, resource and cost allocation, implementation and delivery, sustainment and project closure.
  • Strategic Planning

  • Develop and implement enterprise IT strategies and strategic direction to provide superior business support to supported business groups.
  • Drive strategic planning initiatives related to the Information Technology department.
  • Responsible for Technology Design, Standards and Roadmaps.
  • Provide leadership at an enterprise level on technology specific councils.
  • Business Unit Support and Relationship Building :

  • Lead problem resolution activities in resolving escalated incidents from operations teams or other TIS support groups in a timely manner.
  • Understand and align with client customers’ requirements.
  • Manage customers’ needs through timely and efficient completion of project deliverables.
  • Build a knowledge base of each customers business, systems and objectives.
  • Continually seek opportunities to increase customer satisfaction.
  • Provide direction to effectively manage customers’ needs.
  • Provide input and proactive support regarding the development and / or selection of third party computer based applications.
  • Work with junior staff to document system deficiencies and recommend solutions.
  • Hold regular status meetings with project teams.
  • Manage software installations, conversions and / or upgrades within specified budgets and schedules.
  • Meet with vendors, customers, and direct reports on problem diagnosis, resolution, and application updates.
  • Operational Oversight and Guidance :

  • Provide operational oversight of IT projects and work requests for supported Enbridge businesses.
  • Communicate and contributing in change advisory board (CAB).
  • Recommend areas of improvement in internal processes and provide possible solutions.
  • Create, review, comply with and help to enforce standard policies and procedures.
  • Utilize internal IT project management, service management, quality assurance methodologies, tools and technologies.
  • Staff Development and Performance Management :

  • Coach, mentor, and provide technical leadership.
  • Mentor team members.
  • Actively encourage junior staff to participate in training and development in the form of company training, technical and business training, as well as relevant user conferences.
  • Core Competencies and Professional Qualities :

  • Empower team members to make innovative contributions and embrace new ideas.
  • Proactively initiate, develop, and maintain effective working relationships with peers and peer groups.
  • Effectively communicate difficult / sensitive information.
  • Challenge others to develop their professional and technical leadership abilities.
  • Identify opportunities for improvement and make constructive suggestions for change.
  • Stay on the forefront of emerging industry practices.
  • Technical expertise relied upon for high level design, engineering, implementation and diagnostic and complex problem analysis regarding local and wide area networks and telecommunication environments.
  • Monitors service and controls the performance and status of the enterprise network.
  • Interaction with the third party vendors in planning and problem resolution as well as acquisition of repair services and materials.
  • Researches external environment for best practices, current and emerging technology advances in Networking.
  • Personal Development and Training :

  • Maintain knowledge of current technologies deployed in the organization.
  • Proactively seek opportunities to broaden and deepen knowledge base and proficiencies.
  • Share acquired skills with team members through formal and informal channels.
  • Assist with the orientation and training of newly hired employees.
  • Seek and participate in personal development opportunities above and beyond training required by Enbridge.
  • Required :

  • Related University degree or a two year technical diploma.
  • 7+ years of enterprise network engineering experience.
  • Extensive experience with load-balancers, Cisco Routers, Cisco Switches, and Firewalls and other security devices.
  • Expert knowledge of multicast and unicast routing and switching protocols .
  • Expert level understanding of complex campus LAN wired / wireless infrastructure design, as well as Voice and Video technologies
  • Excellent understanding of networked applications and be able to analyze application flows for a variety of common enterprise applications.
  • Extensive experience with various telemetry transport technologies, including MPLS, VPN and Satellite
  • Strong interpersonal skills
  • Ability to achieve results through working with a large group of peers in related functions.
  • Fluency in spoken and written English is required.
  • Self-starter, assume additional responsibility without being asked.
  • Skills and experience in related disciplines such as Project Management, Change Management and Operations Management.
  • Passport required for occasional travel between the US and Canada.
  • Preferred :

  • Cisco Certification is preferred but not a requirement
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