Bilingual Switchboard Operator Calgary AB
Trillium Talent Resource Group
Calgary, AB
7d ago

Position Overview :

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Duties :

Mandatory bi-lingual verbal fluency (English& French)

Provide first point of telephone contact for customers, visitors and staff; Route calls to appropriate resource, follow up customer calls where necessary, complete call logs

Responsible for day-to-day operations of large switchboard routing all incoming, internal and outgoing calls

Interviews calls for security purposes and screening processes and gathers data for routing

Quick problem solving / decision making with little or no advance warning

High touch requirement to deal with unhappy callers due to impact of organizational changes on processes (i.e. offshoring).

Answer phones professionally, respond to customer inquiries, research required information using available resources

Qualifications :

Fluency in both official Canadian languages is required

High School Diploma or equivalent preferred

Proficient in relevant computer applications, knowledge of customer service principles and practices

Six months or more experience in a call center (switch board) environment.

Customer service experience, proficient keyboarding skills

Proficient use of computers and business software

Knowledge of administration and clerical processes, relevant product knowledge

Able to work independently with little or no direct supervision

Ability to put people at ease

Able to work in high pressure environment to deal with high call volumes

Please submit your resume to salvador to be considered for the position or contact Tamara at 604-598-2881 Ext 405

Number of Openings1

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