Customer Care Representative - Proactive Approach Team
Johnston Equipment
Mississauga, Ontario, CA
6d ago

The Bilingual Customer Care Representative builds customer loyalty by removing hassles and hurdles for customers through identifying and mediating issues in a timely manner.

Goals :

  • Proactively develop relations with present and past customers, building strong, long-lasting rapport and business partnerships
  • Create a positive customer experience by minimizing their efforts, ensuring that their needs are efficiently met
  • Reduce customer dissatisfaction and increase customer satisfaction scores through involvement and participation in customer service improvement initiatives
  • Key Work Activities :

  • Take action by making pulse-check outbound calls to customers, informally discussing their experiences, and empathetically working through difficult conversations to understand their situations
  • Support the Customer Care Team by promptly answering customer feedback and inquiries, incoming calls, and emails according to established time frames
  • Devise short-term and long-term solutions and strategies by tracking and investigating complaints, and conducting meetings with management and the Immediate Resolution Team
  • Analyze, report, and present survey results to management, providing insights and recommendations to achieve the department’s vision
  • The ideal candidate strives to and is committed to serving customers by always being one step ahead, anticipating their problems, and preventing potential issues from arising.

    Utilizing professional communication skills, they collaborate with sales, service, and management to build customer loyalty.

    Johnston Equipment is a dynamic team working together for a common goal : client satisfaction. At GNJ every client and employee is valued and important.

    We offer our employees :

  • A stable company who stands behind 60 years of business excellence
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling
  • Employee appreciation lunches
  • work / Life balance
  • Large facility with complimentary coffee and tea and a lounge area
  • Competitive compensation and benefits
  • Pension plan after 24 months
  • Reimbursement towards health and wellness
  • Here at Johnston we believe that attitude is everything, bring your make a difference personality and strong work ethic and be ready to succeed!

    You make a difference : When your proactive approach improves the customer experience, you generate repeat business and strengthen our reputation to be the perfect material handling company.

    Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

    Additional Qualifications

    Education

  • High School, Other is required
  • Skills

  • Committed to Customers Anticipates Customer Needs Creates Client Loyalty Respectful Engagement Responsiveness
  • Communicates Effectively Attentive and Active Listening Courteous and Professional Manner
  • Language, Bilingual English and French (Verbal and Written)
  • Work Experience, 2 Years - Related Work Experience
  • Apply
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