Manager, Operations
Toronto, ON MW1A8, CAN
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Join Triovest as Manager, Operations at 2 Bloor Street West in Toronto. In this role, you will be responsible for developing and leading a high-performance team (approx.

6 people) of building operational staff delivering effective management of our client's assets, a 540,000 square ft. portfolio (office, retail, mixed-use).

You will mentor the building operations teams with the day to day operations of the portfolio, along with leading in the project management for building projects as required.

You will also provide a leadership role in sustainability programs such as LEED and BOMA Best submissions. If this is a role that interests you, we look forward to your application!


At Triovest, we have clear guiding core values and principles, and we live by them every day in everything we do. When you join us, you will find that collaboration and trust go hand-in-hand, creating genuine relationships with colleagues, leaders, shareholders, and clients.

As we grow and evolve, you can too. There is ample opportunity to build your skills and grow in your career while working on exciting, industry-leading projects.

Your potential is limitless.

Here is some of the great benefits that our employees enjoy :

  • A comprehensive health benefits package, including a health spending account and personal spending account, access to virtual health, and an employee and family assistance program (EFAP)
  • Personal & sick days
  • National and local social committees fun events, webinars and team building activities held throughout the year for employees
  • Speaker Series to support diversity, equality, and inclusion
  • Corporate Charity Program making a positive difference and supporting our communities through paid volunteering days and charity matching
  • Tuition for training & development
  • Employee Referral Program our people are our greatest asset, we’re always looking to grow our teams, and we offer a substantial Employee Referral Program
  • Discounted membership fees with GoodLife
  • Cell phone plan discounts with Rogers

  • Accountable for the building operational performance of a real estate portfolio in comprised of approximately 540,000 square feet, through direct reports and others.
  • Provide leadership, direction and coaching to develop direct / indirect reports at the supervisory and building operator level including hiring, training, succession planning and compensation.
  • Ensure teams work cooperatively to maintain positive tenant and internal relationships.

  • Create, supervise and coordinate daily work assignments for the Building Operators, utilizing PM and TR Angus work order system, monitoring team timely response via regular Angus summary report review.
  • Ensure the team receives adequate training for role, and that after hour work / on call schedule is maintained up to date.
  • Oversee technical operations, security and janitorial services, building maintenance.
  • Request and provide pricing for review and approval for property repairs and general construction.
  • Build and maintain relationships with key stakeholders, including vendors, tenants and the broader commercial real estate community.
  • In collaboration with peers, plan and implement energy reduction and other sustainability initiatives. Participate in other corporate initiatives (e.
  • g., resilience, smart technology) as required.

  • Create and implement short- and long-term objectives and targets. Monitor and undertake building performance analysis, modifying plans and / or implement continuous improvement to achieve targets.
  • Provide recommendations, supportive documentation and budget pricing for Capital Building Improvements.
  • Manage scope and tendering of operations service contracts.
  • Sign off on all work orders / service tickets, ensure procurement process is followed by operations team, producing supporting backup for final sign off.
  • Ensure preventive maintenance procedures are in place for base building equipment and systems, and that preventative maintenance is being completed at the required frequency and is tracked through the Angus Work Order system.
  • Work with the energy management team to implement efficient practices, programing and measures on site. Including regular review of BAS programing.
  • Ensure properties maintain compliance for annual compliance programs.
  • Ensure Property reports are received and shared on a timely basis and follow up to ensure that any deficiencies are rectified on a timely manner.
  • Manage building emergency response plan, per policy, procedures and programs in place.
  • Provide expertise to assist the operations team in troubleshooting building system issues, reviewing operations procedures regularly to ensure that they are being carried out in an efficient and high standard.
  • Demonstrate forward thinking and complete full property and system inspections on a regular basis.
  • Manage property projects up to an approved value, assist with projects over approved project value. Projects to be completed on time and within budget.
  • Complete property operations reporting, including provision of business cases for operational projects.
  • Work with the Property Manager in preparing the property operating expense and capital budget.
  • Lead regular operations team meetings to communicate status of building issues, projects, health and safety and overall operations.
  • Work with the Property Manager in responding to client deliverables.

    We believe success in this role will demonstrate itself through the following attributes and skills :

  • The successful person will be a thoughtful and humble collaborator. They must be self-starter, a strategic thinker and have a service-oriented attitude that will encourage continuous improvement of service and performance.
  • Dedicated to meeting the expectations and requirements of internal and external stakeholders; seeks input and information and uses it for improvements in the delivery of service.
  • Strong leadership and interpersonal skills with an outstanding level of integrity that will gain the trust and respect of staff and external stakeholders.
  • Demonstrated organizational skills, and the ability to effectively prioritize in a demanding, high paced environment.
  • Ability to resolve complex issues and unforeseen obstacles quickly and efficiently.
  • Must be inclusive and supportive of the diversity within the Triovest team.
  • A strong communicator who can effectively address both small and large groups with empathy, credibility and trust.
  • Strong verbal and written communication skills.
  • To fulfill this role successfully, you should demonstrate the following minimum qualifications :

  • Building Environmental Systems (BES) Operator Class I and II designation or equivalent.
  • 5-7 years’ experience in all areas of building operations including HVAC systems and BMS systems and 2-3 years in a leadership role.
  • Strong knowledge of and ability to troubleshoot HVAC systems, electrical and plumbing services.
  • Proficient in Microsoft office related programs.
  • Excellent scheduling, prioritization and time management skills and to be able to work on multiple projects simultaneously.
  • Proven track record of operations excellence by lowering costs and improving service levels.
  • Demonstrated experience and commitment to creating a culture of customer service and tenant engagement. Ability to work well with senior management, clients and other external parties.
  • Working knowledge of building systems, budgeting and tenant retention.
  • Experience with database and spreadsheet management software, such as Argus and Yardi. Strong Microsoft Office skills.
  • Strong knowledge of Provincial Health & Safety Legislation and be able to be certified in Health & Safety programs such as First Aid, CPR & AED, WHMIS, Working at Heights.

    Triovest is a Canadian investment manager and developer of institutional-quality commercial and residential properties. The company offers a full suite of complementary real estate services, including asset management, leasing, property management, sustainability, and risk-mitigation services.

    Its portfolio of office, industrial, residential, retail, and mixed-use properties is valued at over $12 billion, with $2 billion currently under development.

    With more than 45 million square feet of real estate assets under management on behalf of individual and institutional investors, Triovest is one of the largest privately-owned commercial real estate companies in Canada.

    We believe that the quality of our people directly impacts the quality of our work, therefore we place a high value on attracting and retaining exceptional individuals.

    Triovest fosters a hands-on approach to value creation for our clients through innovation and collaboration. Learn more about Triovest by visiting our website.

    Triovest is an Equal Opportunity Employer

    We believe in the power of diversity and we are dedicated to creating a diverse, equitable and inclusive environment at Triovest.

    Accommodation for applicants with disabilities is available upon request during the recruitment and selection process. For all internal and external applicants who require accommodation in the recruitment and selection process, please contact eboyack triovest.

    com for assistance / support.

    Vaccination Policy

    Triovest requires all employees to be fully vaccinated against COVID-19. An exemption from this requirement is provided on an exceptional reason, such as medical, creed or religious reasons in accordance with the relevant Human Rights legislation in the province in which you work.


    Bachelor's degree or better.


    Licenses & Certifications

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