Customer Service Representative
The Customer Service Representative's prime focus is to provide support on a range of administrative sales tasks while providing exceptional customer support by ensuring quality responses to the overflow of incoming calls.
If you are an enthusiastic self-starter that thrives in fast-paced environments, loves customer service and is interested in the pharmaceutical industry, then we are looking for you!
The opportunity :
Sales Representatives’ Support This role has a 20-25% sales componentSupport the Sales team with client related inquiries and requestsPlace orders for customers and help with their requests using the appropriate resourcesCoordinate with our shipping facilities to investigate shipping or courier discrepancies
Administrative Responsibilities This role has a 60% admin and data entry componentPrioritize administrative responsibilities including but not limited to : credits, returns, and courier call tags, return labels, the initiation of new accounts, coordinating controlled substance paperwork and / or licenses, and initiating complaints in Master ControlBack up for Receptionist Tasks
Customer Complaints Record all customer complaints, ensure that all the correct information is enteredCommunicate with the Technical Support department, Equipment and Device support, Research & Development and Quality Control for all related inquiriesInitiate a formal complaint in Master Control and follow up with Quality Control department