Reports to :
Senior Manager, Infrastructure Management & Service Desk Management
Who We Are
Mattamy Asset Management is an asset manager focused on building a diversified portfolio of investments across geographies, asset classes and the spectrum of risk and return.
Mattamy Asset Management is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together comprise the largest privately held homebuilding platform in North America.
Mattamy Asset Management is committed to achieving the best-possible long-term risk-adjusted returns for its clients and functioning as a socially responsible corporate citizen.
What We Offer
Reporting to the Senior Manager, Infrastructure Management & Service Desk Management, the role of the Infrastructure Management Administrator is to deliver vital support services to the infrastructure operating environment.
This position manages all support aspects of the IT infrastructure environmentensuring high levels of availability and security for supported business applications.
This position also participates in the planning and implementation of policies and procedures to ensure systems provisioning and maintenance that is consistent with company goals and industry-best practices.
The Infrastructure Management Administrator ensures the development, quality assurance, and production environments run smoothly and have the necessary capacity to meet future demand.
As a growing enterprise, the security landscape is rapidly evolving and as such, the Infrastructure Management Administrator will proactively investigate, develop, and maintain enterprise-wide information security.
Support enterprise / platform services (e.g., email, active directory, print management, security services, virtual private networks, JDE, etc.)
Manage the support activities of the infrastructure environment : Cloud and on-Prem infrastructureNetworks (Data and Telecommunications)Business Applications
Review and analyze existing infrastructure for both effectiveness and efficiency, as well as develop strategies for improving or leveraging these systems
Practice proper change management procedures for any changes to the operating environment.
Oversee end to end Network performance and maintain and ensure the problems related to network quality, service degradation and capacity shortage are properly resolved
Manage network firewalls, switches, and wireless network.
Manage third-party vendors providing outsourced services and solutions (e.g., email, network circuits, facilities management, security services, etc.)
Support the Service Desk with day-to-day end-user assistance, incident troubleshooting and resolution
Establish and maintain regular written and in-person communications with the Senior Manager, Infrastructure Management & Service Desk Management, to identify, assess and communicate operational risks
Assist with thedevelopment, updates, and distribution of Controls documentation
Support with after-hour emergencies when required
Need to Have
College diploma or university degree in business or information systems required
Minimum 5 years’ experience in a customer service facing technical support role
Exceptional working knowledge of Windows operating systems, networks, databases and network security concepts.
Experience with the following technologies : Windows Server 2012 / 2016 / 2019VMware vSphereMicrosoft Cloud including Office 365 / AzureMicrosoft SQL serverLinuxMicrosoft Active Directory and Azure Active DirectoryMS SCCM and Intune experience including conditional access policies, image management and software deploymentAdministration of Network Monitoring products example SolarWinds, Sentinel.
Configuring and managing firewalls and switches, including setup of VLANs, NAT rules, VPN tunnels PowerShell scripting.
Strong analytical skills and troubleshooting methods, including strong technical knowledge of personal computers and network systems.
Experience in facilitating change, including collaboration with management stakeholders.
Familiarity with and demonstrated understanding of enterprise's business and technical architecture.
A self-starter able to work independently but comfortable working in a team environment.
Ability to communicate verbal and written information in a clear, friendly, detailed informative manner and superior phone skills
Must have a current and valid driver’s license and vehicle.
Nice to Have
ITIL Foundations Certification
Fortinet or Next Gen Unified Threat Management experience
Microsoft Certification (MCSA, 2012 / 2016.)
Microsoft Certified : Azure Administrator or Solutions Architect
MS Azure design build and implementation experience
Health & Safety
We are doing our part to safeguard your health and taking extra steps to reduce the spread of COVID-19. All work sites and premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.
Vaccination is the single best protection against COVID-19 for us as individuals and our communities and is vital to maintaining our commitment to health and safety.
The successful applicant will be required, as a condition of employment with Mattamy, to provide Mattamy with proof that they have received the full series of a COVID-19 vaccine (or combination of vaccines) authorized by Health Canada, subject to accommodations required under applicable human rights legislation.