Assistant Leader
Kate Spade
6d ago

Kate Spade

Assistant Store Leader of sales & service

general purpose of the position : partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment, and administrative functions.

responsibilities include, but are not limited to the following :

essential duties and responsibilities

client & service expert :

development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients

partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.

e. events and marketing opportunities

ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach


ensure all associates complete the sales training program

model and supervise the selling environment, provide consistent coaching on sales training

process in order to ensure the highest level of customer service and sales

leadership presence / steward of talent :

assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance

responsible for assuming the SM role in manager’s absence

lead by example with the achievement of personal sales goals

educate team on product, sales plans, personal goals, measurable stats; is able to

coach to these stats to ensure business is maximized

ability to network in the community to ensure open positions are filled efficiently

with little impact to the business; build a bench for future promotions and openings

manage administrative recruitment duties; i.e. scheduling interviews &

communicating with candidates

onboard new team members effectively through 30 / 60 / 90 touch bases; conduct on going

review and assessment of employee performance through monthly meetings with direct


utilize mid-year and annual review process as a tool for associate development and

advancement; monitor and address performance concerns on a timely basis, partnering GM

building brand equity :

understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer

ensure brand and operating standards are met to support brand consistency.

ensure visual merchandising directives are implemented and store presentation standards are

achieved and maintained.

communicate merchandisesell-through, stock position, business trend information, product

issues, customer feedback to SM in order to increase customer service and sales

operational excellence :

perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility

assist SM with maintaining payroll budget by managing schedule and making necessary

adjustments when the business warrants

monitor, maintain, and follow company policies and procedures with a focus on loss

prevention to protect the company’s inventory and assets

ability to accurately manage the processing of all pos transactions to maintain the integrity of

the inventory

skills and abilities required :

professional sales development and exceptional interpersonal skills

strong leadership qualities; the ability to communicate effectively with all levels within the

organization and to our client base

ability to analyze selling reports, identify business trends and re act quickly to the needs of the


comfort in making decisions and mediating conflict within a team-environment

proficient in windows-based software such as excel, word and outlook

physical requirements :

available to work store schedule, as needed, including evenings and weekends


able to safely lift boxes up to 40 pounds


education and experience required :

minimum 3 years management experience in a comparable retail environment


prior luxury goods experience preferred

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