Service Dispatcher - Customer Service Representive
Johnson Controls
Brampton, ON, Canada
4d ago

What you will do :

  • The main purpose of thisjob is to respond to incoming phone calls from customers, both internal andexternal, and updating computer database information to facilitate thecompletion of site visits by Tyco Service Technicians;
  • or arranging servicevisits at customer sites.

    How you will do it :

    The essential jobfunctions include dispatching Service Technicians to customer sites, updatingcomputer database with accurate travel and billing information, ensuring allstandard operating procedures are followed correctly, scheduling service visitswith end users at their sites, and adhering to Tyco values : Integrity,Teamwork, Excellence, & Accountability.

    What we look for : Required

    Required

  • Developed customer service / conflict resolution skills
  • Computer literate / ability to type 40+ WPM
  • Shifts range from morning to evening, with potential of overnight work, andsome weekend work will be required
  • Preferred

  • Adaptability
  • Collaboration
  • Customer-Focus
  • Integrity
  • Quality-Focus
  • Versatility
  • Johnson Controls andeach of its Canadian subsidiaries are committed to providing reasonableaccommodations to applicants, candidates and employees with disabilities, inaccordance with applicable human rights legislation

    and, in Ontario, in accordance withthe Accessibility for Ontarians with Disabilities Act ( AODA ). Whenrequested, accommodations will be provided throughout all stages of therecruitment and selection process.

    To request an accommodationplease click

    here

  • Information you provide relating to accommodationmeasures will be handled confidentially. A copy of Johnson Controls’applicable AODA policies are available on the
  • Company website

    for your reference, and can be made available in accessibleformats upon request.

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