Reporting to the Business Support Manager, the successful applicant will maintain a high level of service to both customers and account executives in dealing with day to day business activity.
The successful applicant will also act as a key contributor to the customer service team by receiving consumer calls.
KEY RESPONSIBILITIES :
Provide reliable information to both internal and external customers using PC and Internet software
Work closely with sales personnel and distributors to keep abreast of customer requirements and when required, recommend revisions in policies and procedures to more effectively meet these requirements
Process transactions and various inquiries using an order ship and bill system
Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies
Develop interpersonal skills to support the goals and objectives of the team, department, and company
Training of team members
Provide formal and informal feedback to team members
Miscellaneous Duties as assigned
SELECTION STANDARDS REQUIRED :
Minimum of College or University diploma / degree
Bilingual (French / English)
Must be able to handle multiple tasks in a high call / systems volume environment while maintaining composure and flexibility using organizational and analytical skills
Ability to communicate (oral and written) with all internal and external customers in a professional and courteous manner
Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures
Keyboard / computer data entry skills (Min 30 wpm)
Exposure to high involvement work teams
Previous SAP experience is an asset
Stanley Black & Decker Canada Corporation is an equal opportunity employer and is committed to equity in employment.