Small Groups Coordinator/Reservations Agent
The Wickaninnish Inn
Osprey In, Tofino, BC, CA
2d ago

The Small Groups Coordinator / Reservations Agent position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of small group bookings taken through the Front Office / Reservations.

Small Groups are considered more than 3 rooms, up to 14 people. Hours of work, as well as work days will vary.

Duties

  • Take and process reservation calls
  • Monitoring and responding to all e-mail inquiries
  • Ongoing checks for accuracy and guest confirmations.
  • Clerical duties such as maintenance of reservation files and day to day operational paperwork are required
  • Reservation Agent will be responsible of the management of small groups and ensuring all departments are briefed and aware of the details regarding their stay
  • This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative whenever necessary
  • Some duties of this position may change due to COVID-19 operating regulations / standards
  • The successful candidate will possess the following

  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
  • Minimum 2 years’ experience in the Service industry or 1 year of experience in a high-end luxury facility is necessary
  • Previous Reservations or Guest Services experience
  • Superior communication skills
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
  • Attention to detail and sweat the small stuff attitude
  • A professionally groomed appearance
  • A positive and pro-active approach
  • Ability to commit 18 months to the position
  • Ability to maintain all COVID-19 operating regulations / standards
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