Small Groups Coordinator/Reservations Agent

The Wickaninnish Inn

Osprey In, Tofino, BC, CA

23h ago

Join our Front Office Team as a Small Groups Coordinator / Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Small Groups Coordinator / Reservations Agent position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of small group bookings taken through the Front Office / Reservations.

Small Groups are considered more than 3 rooms, up to 14 people. Hours of work, as well as work days will vary.

Duties

Take and process reservation calls

Monitoring and responding to all e-mail inquiries

Ongoing checks for accuracy and guest confirmations.

Clerical duties such as maintenance of reservation files and day to day operational paperwork are required

Reservation Agent will be responsible of the management of small groups and ensuring all departments are briefed and aware of the details regarding their stay

This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative whenever necessary

Some duties of this position may change due to COVID-19 operating regulations / standards

The successful candidate will possess the following

Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees

Minimum 2 years’ experience in the Service industry or 1 year of experience in a high-end luxury facility is necessary

Previous Reservations or Guest Services experience

Superior communication skills

Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary

Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets

Attention to detail and sweat the small stuff attitude

A professionally groomed appearance

A positive and pro-active approach

Ability to commit 18 months to the position

Ability to maintain all COVID-19 operating regulations / standards

As of September 13, 2021, as a term of employment, all employees must have one dose of a Canadian approved COVID-19 vaccine, and as of October 1, 2021 be fully vaccinated.

Proof of vaccination is required

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.