Position Profile : Reporting directly to the Director, Zone Performance, the Desk Review Adjuster will support the CARSTAR brand with conducting audits of DRP appraisals to ensure insurance partner guidelines are being followed.
This is a position located in our Hamilton Head Office. Duties and Responsibilities :
Review estimates for accuracy of part identification, repair vs.
replace decisions, labor charges, photo quality and documentation of files
Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development / retention
Improve store profitability and ARO
Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product
Demonstrate an understanding of professional and industry standards and practices
Think independently and problem solve in a results driven team oriented environment
Demonstrate excellent verbal and written communications skills Qualifications :
Minimum of 5 years’ automotive appraisal experience required
1-2 years’ experience as an insurance re-inspector or desk reviewer preferred
Current knowledge of the CCC One / ADXE / Mitchell estimating platform
Ability to self-manage workload
Knowledge of Microsoft Office, especially Excel and Outlook
Customer service / relationship / conflict management preferred
Bilingual- French and English is an asset