Customer Service/Operations Manager
Henkel CEE GmbH
NA Canada Ontario Mississauga
35d ago



At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage.

Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths.

If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Responsibilities include forecasting, demand planning, purchasing, and inventory control.
  • Forecasting / Demand Planning of all flow inventory
  • Inventory management, analysis, and maintenance
  • Purchasing of all inventory and promo / premium items
  • Working with marketing on forecasting and planning new items
  • Overseeing customer service and reception
  • Working directly with the Canadian 3PL warehouse on daily functions, problem solving and issues
  • Working with Zotos Darien planning department to maintain forecasts
  • Working with Zotos Geneva on product issues and delays
  • Working with Zotos Geneva distribution on planning truck shipments
  • Working with marketing on developing Bill of materials (BOMs)
  • Providing finance with monthly and yearly inventory budgets and other reports
  • Maintaining the obsolete and destruction lists
  • Providing customers information on back orders and inventory issues
  • Creating and maintaining supplier relations and negotiation of pricing
  • Creating, implementing, and working on reports for the business 16.Providing sales support and information

  • Business degree - specialization in supply chain would be a definite asset
  • 5 years minimum operational and supply chain leadership Mastery of supply chain oversight of the team and tactical administration from SKU development, master data, demand planning, supply planning, inventory allocations, stocking levels and distribution service Understanding of professional business channels for both distributor and salon order to delivery preferred
  • Experience with demand planning software ideally Demand Solutions system preferred Experience working through a 3PL ; ideally being the liaison with a remote US based Demand Planning team / Manufacturing operation Hands on style and can-
  • do attitude Ability to operate in a highly charged, customer environment of demanding business owners requesting next day delivery and 100% OTIF Understands next day single unit parcel delivery salon business model

    Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

    Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

    At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-

    executed agreement with Henkel must be in place and current.

    JOB ID : 180007NA

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